Security & Safety Lead

This position will protect the employees, assets, information and reputation of the organization at the assigned site(s). He will Implement and monitor physical security and safety policies, procedures and guidelines in line with the Global Security Manual (GSM), the company’s health and safety standards and client-specific directives (e.g., PCI DSS),and serve as the site’s Local Safety Officer.

Site Security Management

• Implements company and client security and safety policies and procedures among employees, contractors, clients and other third parties.
• Enforces access control: badging, visitor management and escorts, key control, and restricted-zone access (e.g., production floor), with periodic access-rights reviews.
• Ensures contractors and vendors are pre-registered, escorted in restricted areas and follow work-order protocols.
• Ensures 99.9% uptime of security systems (CCTV, access control, intrusion alarm) and fire safety systems (fire alarm and detection, fire extinguishers, emergency lighting, emergency doors, FM200, VESDA, etc.) by:
  • Completing the manufacturers’ recommended maintenance;
  • Performing Level 1 troubleshooting and escalating repairs to vendors;
  • Coordinating preventive maintenance and repairs with the site facilities team.
• Supervises the security guard force: deployment, shift coverage and handover, opening and closing procedures, training and regular performance reviews.
• Conducts floor checks, including clean-desk and media/document-handling inspections, and follows up on violations and corrective actions.
• Conducts a monthly internal compliance audit of client physical security requirements in accordance with the MSA or SOW, and maintains audit-ready records and evidence (e.g., PCI DSS, ISO 27001, client audits) through to closure of findings.
• Reviews access logs and CCTV footage to support investigations while preserving evidence, and documents incidents with root cause and corrective actions.
• Collates daily and monthly site security and safety reports, escalates issues promptly and recommends security technology improvements.
• Supports emergency drills and evacuation exercises, and liaises with law enforcement, emergency and fire services as required.
• Assists the Geo Head - Security & Safety with incident investigations and reports, and with the security system design of new projects within the area of responsibility.
• Promotes security and safety awareness, including through new hire orientation (NHO), and stays current through security and safety meetings and forums.

Health & Safety Management (Local Safety Officer)

Works directly with the Global Health & Safety Manager to:

• Monitor the site’s compliance with the company’s OHS policy and procedures.
• Conduct site safety inspections and resolve unsafe or unhealthy conditions immediately.
• Investigate incidents and ensure approved corrective and preventive actions are implemented on time.
• Deliver safety induction for all new outsourced staff and vendors.

Education & Experience

• Bachelor’s degree or armed forces veteran status.
• At least 3 years of experience in security and safety; experience in a BPO, contact center or other PCI-regulated environment preferred.
• Fluency in English and the local language(s) of the site.
• Ability to work rotating shifts and respond to after-hours incidents.

Certifications & Training

• Training in first aid, fire safety and emergency management.
• A recognized security professional certification (e.g., ASIS) is preferred.

Knowledge & Skills

• Working knowledge of CCTV, access control and visitor management, intrusion alarm and fire safety systems, including basic troubleshooting.
• Familiarity with physical security controls under PCI DSS, ISO 27001 and client audit requirements.
• Working knowledge of computers and MS Office; clear, accurate incident and report writing.
• Reliable supervision of outsourced guard teams, with attention to detail, composure and sound judgment during incidents.