Senior DevOps Engineer - AWS, Terraform & Kubernetes (Advanced English)

We are One Sutherland - a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive work environment by conducting ourselves professionally and helping each other achieve our goal of One Sutherland Team, Playing to Win.

Sutherland was founded 38 years ago (1986). Since then, we have become a leading global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.

NiCE employees are highly motivated, self-starters who thrive on achieving success after success for our customers. NICE’s products are technically sophisticated and quite complex, and they are leveraged by our customers to influence and improve employee performance. To be effective with NICE’s customers, our employees have to be technically knowledgeable and capable, yet at the same time naturally inquisitive and excited about the business value our customers are achieving. We pride ourselves on our professionalism, integrity, and ability to deliver real value to our customers. This is an exciting opportunity to play an important role in a very successful software company in a rapidly growing market.

We are looking for a Senior DevOps Engineer to join our team and support the design, deployment, and operation of secure, scalable cloud infrastructure. This role combines expertise in AWS networking, Infrastructure as Code (Terraform), Kubernetes, and DevOps practices to ensure the reliability, security, and performance of production environments. The ideal candidate has strong troubleshooting skills and hands-on experience managing cloud networking, VPNs, firewalls, and automation.

Responsibilities

• Design, deploy, and maintain AWS cloud networking components, including VPCs, subnets, route tables, security groups, NAT gateways, and VPN connections.
• Provision and manage cloud infrastructure using Terraform following Infrastructure as Code (IaC) best practices.
• Troubleshoot production issues related to networking, Kubernetes clusters, AWS services, VPN connectivity, and cloud infrastructure.
• Manage and optimize Kubernetes networking, authentication, and cluster connectivity.
• Configure and maintain secure connectivity between AWS resources such as EC2, RDS, and other cloud services.
• Collaborate with DevOps teams to support and improve CI/CD pipelines (e.g., Jenkins, GitHub).
• Implement cloud security best practices, including traffic encryption, firewall policies, IAM authentication, and network access controls.
• Support database infrastructure, including RDS networking, parameter groups, and connectivity.

• 3+ years of experience in Cloud Engineering, Cloud Networking, DevOps, or Site Reliability Engineering.
• Hands-on experience with AWS, including VPC, EC2, RDS, IAM, VPN, Security Groups, Route Tables, and Load Balancers.
• Strong experience with Terraform for Infrastructure as Code and automation.
• Experience administering and troubleshooting Kubernetes clusters, including networking and authentication.
• Monitoring & Troubleshooting: Implement monitoring and logging (e.g. CloudWatch) to ensure the health of applications and infrastructure, and troubleshoot issues across the stack as they arise.
• Solid understanding of TCP/IP, DNS, routing, firewalls, VPN technologies (IPsec), and network security principles.
• Scripting & Automation: Write and maintain Python (and PowerShell/Perl where relevant) scripts to automate build, deployment, and operational tasks, integrating tools and services.
• Experience supporting production environments and resolving infrastructure incidents.
• Familiarity with CI/CD tools such as Jenkins and source control platforms such as GitHub.
• Experience with Linux system administration and scripting is a plus.
• Strong troubleshooting, analytical, and communication skills.
• English proficiency: B2 or higher.

All your information will be kept confidential according to EEO guidelines. This is a hybrid position in Bogotá, Colombia (Cra 7ma #156-10 Edificio North PointTorre Krystal, Usaquén).