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Salary
≈ $5.5k – $14k per year (Estimated)
Location
In office (Philippines)
Seniority
Junior · 2+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Oct 13, 2026. Sutherland scores B on the Alion truth index.

Overview
Company
Impact
Profile match
Sutherland is an American business process and digital transformation company founded in 1986 that runs customer operations, back-office processing and analytics for large organisations. It works across healthcare, banking, insurance, telecommunications, retail and technology clients, combining offshore and nearshore delivery centres with automation and artificial intelligence intended to reduce the headcount those processes require. Headquartered in Pittsford, New York and privately held, it employs tens of thousands of people across more than a dozen countries and competes with the large Indian and Filipino outsourcing providers.

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.

  • Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
  • Fill out accurate reports.
  • Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
  • Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
  • Facilitate all aspects of floor-training and BQM Training for the program.
  • Responsible for self-skilling & certification during periods of un-activity (classroom)
  • Supervise and coach learners in nesting & BQM type environments
  • Facilitate multi-hour product, behavioral or tool change type learning experiences
  • Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
  • Coach and give feedback to trainees to help them fulfill performance metrics.
  • Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.
  • Earned a Bachelor’s degree in any field (Major in Education or Communication preferred)
  • At least 2-3 years of work experience as a Trainer.
  • Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook)
  • Strong English verbal and written communication skills
  • Strategic in developing solutions and process improvements
  • Willingness and ability to work in a shifting or graveyard schedule

All your information will be kept confidential according to EEO guidelines.

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