Facility Specialist
First seen by Alion on Nov 1, 2026.
Act as the main point of contact for assigned corporate clients
Build and maintain strong relationships with client representatives and understand their service requirements.
Receive, monitor, and follow up on client requests, complaints, and inquiries until resolution.
Conduct regular client meetings to review service performance, address concerns, and ensure satisfaction.
Communicate planned maintenance, service interruptions, and operational updates to clients.
Coordinate the delivery of facility services
Coordinate with internal teams
Ensure service requests and operational issues are addressed within agreed timelines while minimizing disruption to business operations.
Monitor service delivery against agreed SLAs, KPIs, and contractual requirements.
Track service requests, response and resolution times, outstanding work orders, and recurring complaints.
Conduct regular site inspections to identify service quality gaps, maintenance issues, and operational concerns.
Maintain updated records of client requests, complaints, work orders, inspections, and service activities.
Requirements
Perfect English is a Must
Bachelor Degree in any related field
experience in Facility management