IT Support Specialist

Description

Wage Range: $25/hour-$30/hour

At Sweet Candy while we have been in business for over 100 years we are future focused and have some of the most advanced confectionary machines in the world. We also have some machines that have been producing candy for over half a century.

The IT Support Specialist provides day-to-day technical support for Sweet Candy Company's office and plant operations. Reporting to the IT Director, this position is the first point of contact for employees with technology issues and resolves hardware, software, printing, and local network problems to keep employees and production lines running.

This position focuses on hands-on troubleshooting and execution. It does not include writing code, server engineering, or supervisory responsibilities.

WHY CHOOSE SWEET CANDY?

Sweet Candy offers a strong total rewards package including;

• Health Insurance Benefits available 1st of the month following date of hire
• Domestic Partner Health Coverage
• Paid Vacation
• Up to 40hour/year Paid "Life Happens Time"
• 10 Paid Holidays
• Bonus Program
• 401K (3% contribution with up to another 3% match)
• Educational Benefits (Tuition Sponsorship and Dependent Children Scholarships)
• Shift Differential
• Professional Development
• Supplemental Insurance Benefits
• Employee Product Discounts and Giveaways

Essential Functions

• End-User Support: Respond to help desk requests in person, by phone, and by email. Diagnose and resolve issues with desktops, laptops, tablets, mobile devices, and Microsoft 365 and other company applications.
• Plant Floor Technology: Support production-area devices, including time clocks, label and barcode printers, handheld scanners, and line tablets, to minimize downtime.
• Printers & Peripherals: Set up, map, and troubleshoot local and network printers. Resolve driver and connectivity issues and handle basic hardware fixes (paper jams, toner, fuser replacement).
• Local Network Troubleshooting: Troubleshoot Wi-Fi connectivity, ethernet cabling, network jacks, and user VPN access. Escalate infrastructure issues to the IT Director.
• Onboarding: Prepare workstations for new employees by imaging devices, installing standard software, and setting up accounts and access permissions as approved.
• Offboarding: Disable user accounts and system access on the employee's last day, as directed by HR, and recover company equipment.
• Asset Management: Track computer hardware, peripherals, software licenses, and warranties in the asset inventory.
• Documentation: Log all tickets, steps taken, and resolutions. Identify recurring issues and report trends to the IT Director.
• Security & Confidentiality: Follow company security practices, including password resets, multi-factor authentication, and least-privilege access. Protect confidential employee, payroll, and business information encountered during support work.

Requirements

Required Qualifications:

• High school diploma or equivalent.
• 1-3 years of hands-on experience in help desk, desktop support, or computer repair.
• Working knowledge of Windows operating systems and Microsoft 365.
• Basic knowledge of TCP/IP networking, Wi-Fi, and network cabling.
• Strong customer service skills and the ability to explain technical issues in plain language.
• Ability to prioritize multiple requests and work independently.

Preferred Qualifications:

• Associate degree in Information Technology or a related field.
• Experience supporting a manufacturing or production environment.
• CompTIA A+ or CompTIA Network+.
• Microsoft 365 Certified: Endpoint Administrator Associate