Quality Control Specialist/Supervisor

About SwiftX

SwiftX is a rapidly growing express last-mile delivery company, dedicated to providing reliable and efficient delivery solutions for e-commerce businesses across the U.S. We pride ourselves on operational excellence, cost efficiency, and outstanding customer satisfaction.

Position Overview

The Quality Control Supervisor will play a key role in ensuring that SwiftX maintains optimal operational efficiency while delivering top-tier service to our e-commerce partners. This role focuses on monitoring and reducing operational costs-including delivery service provider (DSP) expenses, daily warehouse utilization, and other operational expenditures-while driving continuous quality improvement initiatives across the organization.

Key Responsibilities

• Cost Control & Analysis
• Monitor, track, and analyze all operational costs (DSP delivery costs, warehouse usage, transportation, etc.).
• Identify cost-saving opportunities and recommend actionable strategies without compromising service quality.
• Develop and implement cost control procedures, policies, and reporting mechanisms.
• Collaborate with finance and operations teams to ensure budget adherence and accurate cost forecasting.

• Quality Improvement
• Establish and monitor key performance indicators (KPIs) related to delivery timeliness, accuracy, and customer satisfaction.
• Conduct regular audits of DSP and warehouse operations to ensure compliance with company standards.
• Lead root cause analysis for service failures, delays, or quality concerns, and drive corrective actions.
• Partner with cross-functional teams to implement process improvements and enhance operational efficiency.

• Vendor & Partner Management
• Work closely with DSP partners and warehouse providers to align performance with contractual agreements and cost efficiency goals.
• Develop scorecards and feedback systems to ensure accountability and continuous improvement among external partners.

• Reporting & Leadership
• Prepare regular cost and quality reports for senior management, highlighting key insights and recommendations.
• Supervise and guide a small team focused on cost tracking and quality monitoring.

Requirements

• Bilingual in Mandarin and English
• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Finance, or related field (Master’s preferred).
• 3-5 years of experience in cost control, operations analysis, logistics, or quality improvement (last-mile delivery/e-commerce logistics preferred).
• Strong analytical and problem-solving skills, with experience in financial and operational data analysis.
• Knowledge of cost management tools, KPIs, and process improvement methodologies (Lean, Six Sigma, etc.).
• Excellent communication, negotiation, and leadership skills.
• Proficiency in Microsoft Excel, data visualization tools, and logistics management systems.

Benefits

• Specialist: 23-25/hr + Bonus
• Supervisor: 60-70k + Bonus
• 7 PTO days
• 5 Paid Sick Leave Days
• 6Paid Holidays
• 401K
• Medical insurance, Dental and Vision Insurance, STD/LTD