CRM Specialist

SwissBorg is building the future of crypto wealth management, making investing more accessible, transparent and intuitive for everyone. At the core of our platform is the Meta-Exchange (MEX). This smart routing engine connects multiple exchanges and liquidity sources to deliver optimal execution in a single, seamless app.

We're Swiss-engineered, regulated, and trusted by nearly one million users managing over $1B in crypto assets. But beyond the numbers, what drives us is the people behind every wallet and a commitment to continuously improving how they experience and interact with crypto.

You will:

• Own our lifecycle programme across email, push and in-app banners: run existing journeys and build new ones where the funnel has gaps
• Manage transactional, triggered, seasonal and product campaigns, keeping the comms calendar coherent and avoiding over-messaging
• Build growth, activation and retention strategies to increase ARPU
• Run experiments on messaging, timing, channels and cohorts, and report on what moves activation and retention KPIs
• Use AI to automate manual work and to speed up campaign creation, QA and reporting

About you:

• Have experience in CRM, lifecycle or growth marketing, ideally in a B2C app (fintech or crypto)
• Hands-on with an ESP or CEP such as Iterable, HubSpot or similar, building email and push automations, including transactional and triggered flows
• Growth mindset: funnels, cohorts, activation, churn, and how to keep users engaged without overwhelming them
• Strong analytics: A/B testing, cohort analysis, and comfortable pulling your own numbers (Mixpanel, Metabase or SQL a plus)
• Structured, methodical and confident sharing ideas with the team
• Must have an interest in crypto

Why SwissBorg:

Annual BORG bonus

Genuine remote and flexible working

25 days annual leave plus local bank holidays

Learning and development budget

MacBook and home office budget

Team and company-wide retreats

SwissBorg Premium account

VSOP share options

BORG welcome bonus