Infrastructure & Cyber Team Lead

Sword is the trusted technology partner to enterprise and critical national infrastructure organisations, where resilience and security matter most. You’ll play a part in modernising legacy systems, securing day-to-day operations and helping organisations adopt new technology with confidence, so they can reduce risk and operate safely.

From engineering, cyber security, OT and digital platforms to consultancy, commercial and operations, there’s a place for your expertise at Sword, collaborating with talented, supportive colleagues on challenging work that has real-world impact.

As an Infrastructure & Cyber Team Lead, you will oversee the company’s IT infrastructure and cyber security operations ensuring that the company’s IT infrastructure is operating efficiently and securely and that all data is protected from cyber threats.

About the role:

• To lead Infrastructure Support (IS) and projects troubleshooting servers / network and end point devices and systems across the RWG corporate network
• To lead Cyber Security (CS) support and projects for the global RWG Corporate network and Operational Technology (OT) network environments
• To review / analyse and develop CS, OT and IS solutions in accordance with industry recognised standards that improve operational efficiency and security to the business
• To identify potential industry specific cyber threats and take immediate action where required by ensuring that all security incidents are identified, investigated, and resolved in a timely manner
• To play an active part with the cyber incident response team in the event of a major security incident
• To keep IT&S management updated with evolving CS intelligence, using standard industry sources and escalate risks which may impact the business
• Work with IS, CS and OT vendors to deliver the right sized solutions for the business to provide management regular updates on project activities, delivery, call tickets and SLA performance
• To ensure activities are provided in-line with the IT Acceptable Use Policy and Security Policy
• Assist management with development of CS / OT / IT policies and procedures to protect the company’s data and assets from cyber threats

Planning and Organising

• Provide regular communications on cyber security activities, projects, threats, solu-tions at management, team and business update meetings
• Leading the CS, IS and OT project plans for new and replacement systems, as agreed with management, ensuring delivery is on time and to budget and highlighting any risks
• Prioritise teams project workload and highlight any issues to management

Technical / Operations

• Ensures excellent customer service is delivered for all global business units
• Provides support on IS, CS & OT issues, escalating as necessary and ensuring resolution in a timely fashion.

Reporting key issues to IT&S management

• Document IS / CS / OT solutions and procedures clearly and in an organised manner
• Work with Infrastructure team to ensure all system solutions are backed up and par-ticipate in DR testing as agreed with the management plan
• Develop and manage solid working relationships with key SMEs
• Analyse business requirements and make recommendations for improvements to current IS, CS and OT systems
• Work effectively with third party vendors to source secure CS and OT application solutions
• Ensure IS, CS and OT projects roadmap is updated regularly and provide comprehensive status updates on all project work
• Provide documented procedures for end users and handover documentation for support teams
• Develop training material for new CS and OT solutions
• Ensure IS, CS and OT changes are recorded using the change management process

People Management

• Ability to effectively communicate with all levels of management, team, end users and 3rd party vendors

Health & Safety / Quality Assurance

• Ensures all activities comply with Health, Safety and Environmental legislation as well as Company policies and minimum requirements

General

• Ensure administration duties are carried out effectively and in a timely manner
• Communicate effectively within the department and provide support and assistance to other staff/suppliers where appropriate
• Delivers on commitments and promises
• Ensure compliance with all Company policies
• Actively highlight any improvement opportunity that may contribute to ensuring the safety of our people, improve quality standards and take care of the environment
• Undertake other duties as may be reasonably required to meet the needs of the business

Financial/Budget Accountabilities

• Budget responsibility for the delivery of projects / solutions and an awareness of the ongoing financial impact to Opex of proposed solutions
• Role needs to source cost effective solutions for all IS, Cyber and OT projects

Requirements

Core Competencies/Technical Requirements

• Previous experience of working within an enterprise cyber security role
• Excellent planning and organisational skills with ability to organise work for self while balancing changing priorities, a self-starter and fast learner - able to work unsupervised
• Excellent troubleshooting technique and problem solver
• Excellent verbal and written communication skills
• Strong developed analytical skills
• Ability to meet strict implementation deadlines
• Excellent knowledge of IS, CS and OT technologies and associated tools
• Working knowledge of on-premise systems and off premise cloud services
• Strong communication and interpersonal skills with ability to build sound and sustainable relationships within the team, business and supply chain vendors
• Composed when working under pressure and acts appropriately
• Keen interest in developing self and increasing their knowledge of new and leading IS, CS and OT technologies

Qualifications/Experience

• Degree / HND in computer or cyber related subject
• Microsoft Office and Desktop certifications
• VMware certifications
• Networking principles

Benefits

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

If we can do anything to help make the hiring process more accessible, please let our talent acquisition team know when you apply so we can support any adjustments.