System Operator
Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
The System Operator is responsible formonitoring, operating, and supporting Symbotic’s advanced automation system to ensure safe, reliable, and efficient performance across robotic vehicles, automated adapters, vertical lifts, and supporting software components. Based atoperations site,this role is critical to daily site execution by coordinating system activity, responding to stoppages, and partnering with operations, maintenance, engineering, and support teams to maintainoptimaluptime. The ideal candidate is technically curious, detail-oriented, and able to troubleshoot, communicate clearly, and make sound decisions in a fast-paced, highly automated warehouse environment.
What you’lldo
Monitor, operate, and troubleshoot automation systems, robotics, and the autonomous bot fleet to ensure safe, reliable, and efficient operations.
Respond to system alerts, stoppages, and operational disruptions while coordinating production flow and minimizing downtime.
Partner with Operations, Maintenance, Engineering, Customer teams, and Tiered Support to resolve issues, maintainthroughput, and maximize system uptime.
Ensure compliance with Symbotic, customer, and site safety policies, procedures, and regulatory requirements.
Support production scheduling, order fulfillment, inventory movement, and overall operational readiness.
Troubleshoot software, automation, and equipment issues; identifycorrective actions and escalate technical concerns as needed.
Monitor dashboards, system queues, routing logic, and key performance metrics to identifybottlenecks and optimizeperformance.
Utilize automation software, diagnostic tools, SQL queries, log analysis, and basic scripting to support system monitoring and root cause investigations.
Coordinate workflow planning, maintenance activities, and system readiness efforts with site leadership and maintenance teams.
Maintain accuratedocumentation, operational reports, and records of system events, troubleshooting activities, and corrective actions.
Serve as an on-site systems resource by developing expertisein automation workflows, robotics operations, and system functionality.
Train and support operators ontroubleshooting, standard work, and basic equipment procedures.
Perform additionalduties assigned.
English literacy preferred; may be required depending on site, customer, and business needs in Mexico.
Our Environment
Site-based position
The employee is frequentlyrequired to walk and reach with hands and arms
The employee frequentlyneeds to work at heights of up to 45 feet and in confined spaces as narrow as 24 inches. This includes tasks that require standing, climbing, balancing, stooping, kneeling, crouching, or crawling.
The employee must regularly lift and/or move up to 50 pounds
Must adhere to all safety requirements and protocols, including but not limited to Lockout/Tagout and fall protection safety protocols.
You will need to climb steep stairs to access the structure and may be requiredto regularly walk up and down stairs to navigate the automation setup.
You will regularly be near railings that are high off the ground
Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.
Lo quenecesitamos
El Operadorde Sistemas es responsablede monitorear, operary respaldarel avanzadosistemade automatizaciónde Symbotic para garantizarun rendimientoseguro, confiabley eficientede losvehículosrobóticos, adaptadoresautomatizados, elevadoresverticalesy componentesde software de soporte. Con base enel sitio de operaciones, esteroles fundamental para la ejecucióndiariade las operacionesal coordinarla actividaddel sistema, responder ainterrupcionesy colaborarcon losequiposde Operaciones, Mantenimiento, Ingeniería y Soportepara mantenerunadisponibilidadóptimadel sistema. El candidatoideal es técnicamentecurioso, orientadoa losdetallesy capazde resolver problemas, comunicarsede maneraefectivay tomardecisionesacertadasenun entornode almacénaltamenteautomatizadoy de rápidoritmo.
Lo queharás
Monitorear, operary solucionarproblemasde sistemasde automatización, robóticay la flotade robots autónomospara garantizaroperacionesseguras, confiablesy eficientes.
Responder aalertasdel sistema, interrupcionesy problemasoperativosmientrascoordinael flujode produccióny minimizalostiemposde inactividad.
Colaborarcon losequiposde Operaciones, Mantenimiento, Ingeniería, Clientesy SoporteEscalonadopara resolver problemas, mantenerel rendimientooperativoy maximizarla disponibilidaddel sistema.
Garantizarel cumplimientode las políticas, procedimientosy requisitosnormativosde seguridadde Symbotic, del clientey del sitio.
Apoyarla programaciónde la producción, el cumplimientode pedidos, el movimientode inventarioy la preparaciónoperativageneral.
Diagnosticarproblemasde software, automatizacióny equipos; identificaraccionescorrectivasy escalarproblemastécnicoscuandosea necesario.
Monitorearpanelesde control, colas del sistema, lógicade enrutamientoe indicadoresclave de desempeñopara identificarcuellosde botellay optimizarel rendimiento.
Utilizarsoftware de automatización, herramientasde diagnóstico, consultasSQL, análisisde registrosy scripts básicospara respaldarel monitoreodel sistemay las investigacionesde causa raíz.
Coordinarla planificaciónde flujosde trabajo, actividadesde mantenimientoy esfuerzosde preparacióndel sistemajunto conel liderazgodel sitio y losequiposde mantenimiento.
Mantenerdocumentaciónprecisa, reportesoperativosy registrosde eventosdel sistema, actividadesde resoluciónde problemasy accionescorrectivas.
Actuarcomorecursoexpertoensistemasdentrodel sitio, desarrollandoexperienciaenflujosde trabajode automatización, operacionesrobóticasy funcionalidaddel sistema.
Capacitar y apoyara losoperadoresenresoluciónde problemas, procedimientosestándarde trabajoy procedimientosbásicosde equipos.
Realizarfuncionesadicionalessegúnse asignen.
Se prefierealfabetizacióneninglés; puedeser requeridadependiendodel sitio, clientey necesidadesdel negocioenMéxico.
Nuestro entorno
Posiciónbasadaensitio.
El empleadodeberácaminarcon frecuenciay utilizarlas manos y losbrazospara alcanzarobjetos.
El empleadofrecuentementenecesitarátrabajaraalturasde hasta 45 pies (13.7 metros) y enespaciosconfinadosde hasta 24 pulgadas(61 cm) de ancho. Esto incluyetareasquerequierenpermanecerde pie, subirescaleras, mantenerel equilibrio, inclinarse, arrodillarse, agacharseo gatear.
El empleadodeberálevantary/o mover regularmentehasta 50 libras (22.7 kg).
Debe cumplircon todoslosrequisitosy protocolosde seguridad, incluidos, entre otros, losprocedimientosde Lockout/Tagout (LOTO) y proteccióncontra caídas.
Seránecesariosubirescalerasempinadaspara accedera la estructuray puederequerirsesubiry bajarescalerasregularmentepara desplazarsedentrodel sistemaautomatizado.
Trabajaráregularmentecercade barandalesubicadosa gran altura.
Estarásujetoa condicionesambientalesprotegidasde la intemperie, aunqueno necesariamentede loscambiosde temperatura.
Debe ser capazde trabajarentemperaturasqueoscilanentre 32 °F y 105 °F (0 °C a 40.5 °C).
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.