Change Management Analyst

This role sits within the Operations Shared Services division, focusing on the end-to-end change lifecycle for asset transfer and remittance processes. You will act as a critical bridge between business stakeholders and technical teams, driving process optimization, automation, and risk-mitigated deployment of operational changes.

Our client is a leading global financial services institution with a strong presence in international markets. They are committed to operational excellence and innovation, leveraging advanced technology to deliver seamless banking solutions to their global client base.

Responsibilities

• Manage the end-to-end change lifecycle including categorization, prioritization, and tracking of JIRA tickets.
• Develop and maintain comprehensive Business Requirements Documents (BRDs) within Confluence.
• Conduct thorough change risk and complexity assessments to support Change Advisory Board (CAB) meetings.
• Design and execute User Acceptance Testing (UAT) plans, including test scenario creation and defect management.
• Coordinate with IT operations to develop detailed implementation plans and ensure successful deployment.
• Identify process inefficiencies and implement automation solutions using AI-powered tools and RPA.
• Serve as the primary liaison between business stakeholders, development teams, and QA to ensure alignment on project deliverables.

Requirements

• 2-6 years of professional experience in change management or business analysis within the financial services sector.
• Proficiency in JIRA and Confluence for project tracking and documentation.
• Strong understanding of UAT planning, execution, and defect management using tools like Zephyr.
• Experience with process improvement methodologies such as Lean or Six Sigma.
• Familiarity with ITIL frameworks and ServiceNow for change management.
• Proven ability to manage stakeholders and bridge the gap between business requirements and technical implementation.
• Advanced proficiency in MS Excel for data analysis and reporting.
• Experience with RPA and AI-powered workflow tools is highly desirable.

Skills

Change Management, Business Analysis, JIRA, Confluence, UAT Planning, Process Improvement, BRD Documentation, Stakeholder Management, RPA, AI-powered workflow tools, ITIL, Lean, Six Sigma, Zephyr, ServiceNow, MS Excel