Customer Journey Software Engineer

This Assistant Vice President level role focuses on designing, developing and delivering secure, scalable and resilient web applications that power customer journey solutions. You will combine hands-on engineering with technical oversight, project delivery ownership and leadership of a high-performing engineering team. The role is central to driving engineering excellence through modern architecture, automation, CI/CD and operational best practices.

A leading global banking and financial services organisation with a large-scale digital footprint serving millions of customers worldwide. The company invests heavily in modern engineering, cloud-native platforms and secure digital experiences. Its culture emphasises integrity, service, excellence and continuous improvement.

Responsibilities

• Design, develop and deliver high-quality, scalable and performant software solutions using React, JavaScript/TypeScript and modern frameworks.
• Lead solution design, code reviews and architecture governance to ensure maintainable, secure and well-tested code.
• Build accessible, responsive web solutions and component libraries using Node-based build tooling.
• Collaborate with product owners, solution architects, security, platform and QA teams to define requirements and deliver integrated digital solutions.
• Drive adoption of CI/CD pipelines, automated testing, DevSecOps practices and release automation.
• Mentor and coach engineers through feedback, performance management and career development planning.
• Ensure compliance with enterprise security, risk, governance and regulatory requirements.
• Champion observability, reliability engineering and operational excellence across the platform.

Requirements

• 8 to 18 years of professional software engineering experience, including building production services or distributed systems.
• Strong proficiency in React, JavaScript/TypeScript, HTML, CSS and Node-based tooling.
• Hands-on experience with AWS, Google Cloud, Docker and Kubernetes.
• Experience designing and consuming RESTful APIs and managing integration contracts.
• Working knowledge of authentication, authorization and identity management, including PING ID.
• Experience with DevOps tooling such as GitLab, Terraform, Ansible, Helm and Datadog.
• Proficiency in Java and secure coding practices; understanding of application architecture and dependency management.
• Proven ability to lead and develop engineering teams and communicate technical decisions clearly across teams and time zones.

Skills

React, JavaScript, TypeScript, HTML, CSS, AWS, Docker, Kubernetes, Node-based build tooling, RESTful APIs, Authentication and authorization / identity management, Gitlab, Terraform, Ansible, Datadog, Helm, PING ID, Java, Google Cloud