Sales Support Manager

The Sales Support Manager will oversee critical operational workflows and provide strategic support to the sales division. This role involves managing the end-to-end trade lifecycle, ensuring operational risk is mitigated, and driving process improvements through automation and data analytics. You will lead a team, fostering a culture of mentorship and high performance while managing key stakeholder relationships.

Our client is a prominent global financial services institution with a strong presence in international markets. They are committed to excellence in banking operations and provide a dynamic, collaborative environment for professionals to grow their careers. The firm prides itself on its robust operational framework and its dedication to delivering high-quality service to a diverse global client base.

Responsibilities

• Manage and oversee the end-to-end trade lifecycle to ensure seamless operational execution.
• Provide strategic support to sales teams by leveraging deep knowledge of financial products and market conventions.
• Identify and implement workflow automation initiatives to enhance operational efficiency.
• Proactively manage operational risks and ensure compliance with internal and external standards.
• Lead, mentor, and develop a high-performing team to meet organizational objectives.
• Analyze complex data sets to provide actionable insights for business decision-making.
• Act as a primary point of contact for key stakeholders to resolve issues and streamline communication.
• Utilize advanced MS Excel and fintech tools to optimize reporting and data management processes.

Requirements

• 6-9 years of professional experience in financial services or banking operations.
• Strong understanding of financial products and market conventions.
• Proven experience in trade lifecycle management and operational risk mitigation.
• Advanced proficiency in MS Excel and experience with data analytics.
• Demonstrated ability in team leadership and mentoring junior staff.
• Excellent stakeholder management skills with the ability to influence across levels.
• Experience with workflow automation and modern fintech tools.
• Strong analytical and problem-solving capabilities.