Associate Network Engineer - Operations (Cluster Office)

Position Overview

The Associate Network Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He/She leads high impact projects, prioritises and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. He/She identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes. Able to anticipate internal and/or external business challenges and/or regulatory issues; recommends improvements. Required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

Applies a critical and analytical approach to resolving technical problems. Works well with the team and is able to guide them to ensure infrastructure projects are well implemented.

Role & Responsibilities

Project Management

• Lead end-to-end delivery of network infrastructure and transformation projects, from initiation, planning, design, implementation, testing, and operational handover.
• Manage project scope, schedule, budget, resources, risks, issues, and dependencies to ensure successful delivery.
• Coordinate cross-functional teams, including network engineers, cybersecurity, infrastructure, application teams, business stakeholders, and vendors.
• Drive network modernization initiatives such as LAN/WAN refresh, SD-WAN deployment, wireless upgrades, data center migration, and cloud connectivity.
• Manage vendor procurement, contract negotiations, project governance, and stakeholder communications.
• Oversee testing, migration, cutover, and post-implementation support to minimize business disruption.

Network Operations (BAU)

• Manage daily network operations to ensure high availability, performance, reliability, and security of enterprise network services.
• Oversee incident, problem, change, and service request management in accordance with ITIL best practices and service level agreements (SLAs).
• Lead operational teams and vendors in monitoring, troubleshooting, escalation management, and root cause analysis.
• Drive capacity planning, service improvement initiatives, operational readiness, and technology lifecycle management.
• Ensure compliance with security policies, regulatory requirements, and operational standards.
• Manage operational governance, KPI/SLA reporting, stakeholder engagement, and continuous service optimization.

Requirements

• Bachelor in Computer Engineering or equivalent
• Minimum of 5-7 years of hands-on experience in network operation support and network project management
• Minimum CCNA certified
• CCNP certification preferred; CCIE certification will be a strong added advantage
• Hands-on experience with Cisco, Aruba, Huawei or equivalent technologies
• Proven hands-on experience in implementing, operating, and troubleshooting Cisco ACI (Application Centric Infrastructure) environments
• Strong operational and troubleshooting experience supporting LAN/WAN networks, including MPLS architectures
• Hands-on experience with Network Access Control (NAC) solutions (e.g., authentication, authorization, policy enforcement) will be an added advantage
• Exposure to enterprise wireless networking technologies is an added advantage
• Comfortable to commit 24/7 standby
• Able to travel to differnt PHI sites among the cluster
• 2 years contract

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