Senior Dynamics 365 CRM Functional Consultant
First seen by Alion on Nov 5, 2026.
Key Responsibilities :
- Lead end-to-end functional requirement gathering, business process analysis and documentation for Dynamics 365 CRM implementations.
- Drive fit-gap analysis and recommend appropriate CRM solutions aligned with business objectives and Microsoft best practices.
- Lead functional solution design and configuration across Dynamics 365 Sales, Customer Service and Field Service.
- Translate complex business requirements into functional specifications and coordinate with technical teams for implementation.
- Drive data migration strategy, data mapping, validation and reconciliation activities.
- Lead integration testing, functional testing and UAT activities to ensure solution quality.
- Review functional design documents, test scenarios, process flows and implementation deliverables.
- Conduct client workshops, solution walkthroughs, product demonstrations and stakeholder presentations.
- Lead end-user training and change management activities to improve CRM adoption.
- Manage functional issue resolution, escalations and post-go-live support.
- Provide functional guidance and mentorship to junior consultants.
- Identify opportunities for CRM optimization, process automation and continuous improvement.
- Coordinate with project managers, developers, architects and business stakeholders to ensure successful delivery.
- Ensure implementation activities are aligned with project timelines, quality standards and client expectations.
Required Skills & Qualifications :
- 7+ years of experience in Microsoft Dynamics CRM - Dynamics 365 functional consulting.
- Strong hands-on functional expertise in Dynamics 365 Sales.
- Experience in Dynamics 365 Customer Service and Field Service modules.
- Strong understanding of CRM architecture, business processes and functional capabilities.
- Extensive experience in requirement gathering, fit-gap analysis and functional solution design.
- Experience leading data migration planning, mapping, validation and reconciliation.
- Strong knowledge of integration testing, UAT and implementation methodologies.
- Experience preparing and reviewing functional design documents, process documentation and test scripts.
- Proven experience conducting client workshops, demos and end-user training.
- Strong client-facing and stakeholder management capabilities.
- Experience leading functional workstreams and mentoring junior consultants.
- Ability to independently manage functional deliverables across the implementation lifecycle
Skills
CRM, Functional Consultant, SAP Sales Cloud, SAP Field Service Management, MS Dynamics 365, MS Dynamics, Workflows, Dynamics 365 Field Service