Application Support

Syone is looking for an Application Support Engineer to ensure effective and responsive first and second-level support for all applications under its scope, providing technical assistance and maintaining application stability.

What you would do:

• Support the business by understanding IT needs, workflows, and scenarios;

• Provide timely updates on issues, tasks, and projects to the business, team members, and partner teams;

• Analyze underlying issues, assess associated patch fixes/releases, and identify systemic problems;

• Contribute to improving post-release checkouts and operational processes;

• Enhance daily operations by writing scripts and automating procedure-oriented tasks;

• Collaborate with infrastructure and development teams to ensure smooth application performance and delivery.

What you need to bring:

• Strong knowledge of RedHat Linux and general IT infrastructure, with the ability to request infrastructure changes or L3 support;

• Experience with Application Performance Monitoring tools (preferably Dynatrace);

• Experience with cloud environments: Kubernetes and cloud-managed services (AWS, Azure, IBM Cloud), middleware (VIP, WAF), and databases (RDBMS, NoSQL, File Storage);

• Knowledge of databases / Oracle Exadata and ETL tools (IBM DataStage);

• Experience in Continuous Delivery, including industrialization, automation of deployments, rollbacks, and release management;

• Strong command of English (written and spoken).

What We Offer:

• Opportunity to work on complex and business-critical projects;

• Exposure to SAS automation and structured testing environments;

• Collaborative work environment with cross-functional teams;

• Continuous learning and professional development;

• Participation in high-quality delivery projects within regulated environments.

By applying, you accept our GDPR policies. Your personal data in your CV and documents will be used solely for processing your application at SYONE. SYONE, S.A. (NIPC 504729624) is the data controller, located at Rua Alfredo da Silva, 8-A, Edifício Stern, Piso 3D, 2610-016 Amadora. We will use your data to tailor your application to relevant vacancies and for potential employment contracts. If selected, your data will be kept during your employment and for at least two years after. If not selected, your data will be kept for two years for future vacancies and then deleted, except for your contact details. You can exercise your rights (access, rectification, erasure, etc.) by emailing [email protected]. Your data may be shared with our HR service providers and will be stored securely. You can withdraw your consent at any time. We will not use your data for other purposes without your express consent. For more information, email [email protected].