UI/UX Designer

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

Company Overview

IbcosComputers Ltd is the UK’s leading provider of Dealership Management Software to the Agricultural, Construction and Ground Care industries. We help Dealerships manage all areas of theirbusiness operations from parts and service, throughtosales and finance, with innovative solutions to achieve their business objectives.

Job Overview

The UX/UI Designer will be responsible fordesigning intuitive, scalable, and high-performing user experiences for a modern AI enabled SaaS Dealer Management Platform. Youwill shapehow customers interact with our platform, translating complex dealer workflows into simple, efficient, and visually engaging digital experiences. The role combines user experience (UX)research, flows, usabilitywith user interface (UI)visual design, interaction patterns, and design systems.

Working closely with Product Managers, Engineers, and stakeholders, using an AI driven approach, you will ensure our platform delivers bestinclass usability, adoption, and customer satisfaction.

Key Responsibilities

• Conduct user research to understand workflows, behaviours, and pain points across dealer operations

• Identifyopportunities where AI can augment or automate user tasks

• Develop user personas, journey maps, and behavioural insightsthat include human-AI interaction scenarios

• Analyse how users interact with both traditional UI and AI-driven features

• Define user journeys, workflows, and information architecture

• Design hybrid workflows where users collaborate with AI systems (e.g. recommendations, predictions, automation triggers)

• Translate requirements into user flows, wireframes, and interaction models

• Simplify complex business processes (e.g. service workflows, inventory, financials) into intuitive experiences

• Produce high-quality UI designs including layouts, components, and design specifications

• Ensure consistency across the platform through design systems and style guides

• Create accessible, responsive, and modern interfaces aligned to brand standards

• Using AI, create low- and high-fidelity prototypes to validateconcepts quickly

• Conduct usability testing and iterate based on user feedback

• Partner with product teams to test assumptions and refine experiences

• Work closely with Product Managers, Developers, and stakeholders to align design with business goals

• Participate in backlog refinement, sprint planning, and design reviews

• Ensure seamless handoff and implementation of designs

• Contribute to sprint planning and iterative delivery cycles

• Continuously refine designs based on real-world feedback and usage data

• Actively participatein stand-ups, reviews, and retrospectives

• Monitor UX metrics (e.g. adoption, completion rates, churn drivers)

• Stay current with UX/UI trends, tools, and SaaS best practices

• Drive improvements in onboarding, usability, and overall customer experience

Qualifications Required

• Educated to Degree standard or equivalent and/or have equivalent work experience.

• A portfolio demonstrating UX/UI thinking,design process and visual design skills, developed through academic work, personal projectsand/or early professional experience.

Experience Required

• Experience designing B2B and B2C SaaS applications

• Experienceof conducting research, journey mappingand usability testing

• Producing prototypes using AI tools

• Maintaining a style guide to enforce UI/UX consistency across a suite of applications

• Familiarity with design and prototyping tools such as Figma

• Understanding of design systems, accessibilityand responsive design

• Working knowledge of modern front-end UI implementation patterns, including familiarity with at least one CSS framework (e.g. Bootstrap, Tailwind CSS, Foundation).

• Awareness of component-based JavaScript frameworks (e.g. React, Vue, Angular), and how design decisions translate into reusable UI components.

• Strong attention to detail.

• Clear written and verbal communication skillsincluding experience of communicating with customers.

• Comfortable working in an evolving, experimental AI-driven environment

• Ability to work independently on defined tasks within a collaborative, cross-functional team.

Suitable for someone who

• Interested in AI and understand how it can be used to shorten the design and feedback loop.

• Has worked on UX/UI design in a previousrole

• Is curiousabout front-end implementation and is enthusiasticfor collaborating with engineers to turn designs into production-ready interfaces.

• Enjoys solving usability problems and iterating designs based on feedback.

• Is comfortable working closely with Product and Engineering colleagues.

• Takes ownership of defined design tasks and follows them through to delivery.

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage - Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.