Genesys SME Developer

Tata Consultancy Services • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • 3 days ago

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Salary

≈ $31k – $78k per year (Estimated)

Location

In office (Bengaluru)

Seniority

Staff · 10+ years exp

Confirmed on the employer's own hiring board on Oct 23, 2026. First seen by Alion on Oct 21, 2026.

Overview

Company

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Profile match

Tata Consultancy Services

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and digital business solutions operating as the flagship tech subsidiary of the Tata Group. Headquartered in Mumbai, India, the company delivers end-to-end capabilities spanning cloud computing, enterprise platforms, cybersecurity, and artificial intelligence to major global enterprises. Employing over 500,000 professionals across dozens of countries, it stands as one of the world's largest IT outsourcing and technology transformation partners.

tcs.com • HQ: Mumbai, India • Management Consulting • Systems Integrators • IT Consulting & Digital Transformation • IT Outsourcing & Dedicated Teams • Est. 1968

Tech stack of Tata Consultancy Services

Role: Developer. Skills: Genesys. Experience: 10 - 15 Years. Qualification: Bachelor Of Technology

Implementation & configuration of various Genesys CC
features - Ex: Genesys chat
Implementation & configuration of AI Features - Ex: Agent
Copilot
Genesys Development for implementing User 360
Install, configure, and maintain core Genesys Framework components.
Strong knowledge of Genesys Engage architecture and experience with Genesys Framework components
Maintain configuration objects like applications, hosts, and
connections.
Monitor platform health and system performance.
Perform upgrades, patches, and configuration management.
Maintain high availability and disaster recovery
configurations.
Deploy new Genesys components in development, test, and
production environments.
Follow change management and release processes.
Investigate and resolve platform issues related to SIP, URS
, ORS , GRE, GRAT and other services.
Analyze Genesys logs to identify root causes.
Design and maintain call routing strategies using Genesys
Composer Tool.
Strong knowledge on analysing routing issues and provide fix to
resolve them.
End to end platform set up along
with application options deployment.

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