Regional Operations Manager

Role: Regional Manager. Skills: Operations. Experience: 8 - 14 Years. Qualification: Bachelor Of Computer Science

Greetings!!

Role: Regional Operations Manager(ROM)

Location: North East, Ahmedabad, Dehradun

Reports to Zonal Operations Manager

Experience: Minimum 8 years of relevant experience

Key Responsibilities

• Manage and coordinate operational activities across the region.
• Drive the regional team to achieve assigned targets.
• Review and expand assessment-compatible node infrastructure in the region.
• Build strong relationships with partners.
• Review and ensure policy compliance.
• Manage operational costs.
• Conduct presentations and meetings with clients and partners.
• Review and report daily, weekly and monthly performance.
• Review and implement measures required to achieve performance targets.
• Attend scheduled conferences, events and meetings.
• Resolve operational and technical issues across the region.
• Maintain regular communication with Delivery, Sales and Administration teams.
• Lead the planning and delivery of effective, efficient and sustainable regional operations.
• Ensure delivery is aligned with budgets and key performance indicators.
• Monitor, coach, support, motivate and develop team members.
• Manage ongoing service risks across the region, provide early visibility of issues, and ensure service delivery

complies with relevant regulatory frameworks and contractual requirements.

• Experience coordinating with external agencies and internal legal teams, when required.
• Experience in crowd management.
• The candidate should lead from the front.

Requirements

• Minimum 8 years of relevant experience in operations, business development, or service delivery, including at least

5 years of hands-on field operations management.

• Good hands-on experience with Microsoft Office tools, including XL, PPT and Word. Understanding of Local Area

Networking is an added advantage.

• Strong verbal and written communication skills.
• Strong analytical skills.
• Ability to travel 70%-80% of the time.
• Ability to work effectively with cross-functional teams.
• Attention to detail.
• Self-motivated and willing to work flexible hours when required to support scheduled assessments and critical

regional operations.

• Professional and collaborative approach when working with clients, partners, and cross-functional teams.
• Quick learner.
• Ability to lead from the front.

Skills Needed

• Strong people management and team-building skills.
• Good written and verbal communication.
• Strong interpersonal skills.
• Strong presentation skills.
• Strong analytical skills.