Salesforce Tech Lead

Role: Lead. Skills: DevOps. Experience: 8 - 16 Years

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

TCS has been serving the Canadian marketplace for more than 35 years and today is the technology partner of choice for many of the country's leading organizations. As one of the largest IT services providers in Canada and globally, TCS is aiming to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage and values of the Tata Group, TCS is focused on creating long-term value for its clients, investors, employees, and the communities it serves. With a highly skilled workforce supporting customers from coast to coast, TCS has consistently been recognized as a Top Employer by the Top Employers Institute, including a recent top ranking at the country level.

TCS also sponsors 14 of the world's most prestigious marathons and endurance events, including the TCS Toronto Waterfront Marathon, reflecting its commitment to health, sustainability, and community empowerment.

Salesforce Tech Lead

Role Summary

We’re seeking a Salesforce Tech Lead with deep expertise in Financial Services Cloud (FSC) to lead solution architecture and delivery for enterprise banking, insurance, and wealth engagements. You will own the end-to-end technical design, hands-on implementation, integration patterns, and governance for scalable, secure, high-quality Salesforce solutions aligned to business outcomes including KYC/Onboarding, Relationship Management, Lending, Claims, Advisors/Households, and Omni-channel Service.

You’ll coach a cross-functional squad including admins, developers, QA, BA, data, and integration teams, and serve as the primary technical point of contact for client stakeholders.

Key Responsibilities

Architecture & Design

Lead FSC target architecture, including data model alignment across Person Account vs. Individual, Households, Financial Accounts, Relationships, and Referrals.

Design security models including role hierarchy, sharing rules, Territory, Platform Encryption, and Shield.

Drive Event-Driven and API-first architecture.

Define integration architecture using MuleSoft/API-led approaches, batch/near-real-time integrations, Platform Events, and Change Data Capture.

Integrate Salesforce with core banking, LOS, underwriting, custodians, data warehouses, and identity platforms using SSO, SAML, OAuth, and JWT.

Govern data strategy covering Data Cloud, ETL/ELT, deduplication/matching, data quality, consent, archival/retention, and metadata management.

Own non-functional requirements including performance, scalability, resiliency, observability using Splunk/New Relic, multi-org/multi-geo strategy, and compliance with OSFI, PIPEDA, and SOC2.

Delivery & Leadership

Translate business capabilities such as Onboarding/KYC, Lending, Wealth Planning, Claims, and Contact Center into solution blueprints , user stories, acceptance criteria, and Definition of Ready/Done.

Lead hands-on configuration and conduct code reviews across Apex, Flows, LWC, SOQL, Async Patterns, External Services, and Named Credentials.

Establish DevOps practices including Git branching, CI/CD with Azure DevOps, GitHub Actions, or Bitbucket Pipelines, Salesforce DX, scratch orgs, and packaging.

Enforce quality through unit test coverage, mutation tests, static code analysis using PMD/CodeScan, performance testing, and regression automation using Tosca, Selenium, or Cypress.

Manage environments and releases, including sandbox strategy, seed data, test data management, feature toggles, and change control.

Coach and mentor developers, conduct technical assessments, and support upskilling.

Security, Risk & Compliance

Implement Salesforce Shield capabilities including Event Monitoring, Field Audit Trail, and Encryption at Rest.

Implement Transaction Security Policies and platform security hardening including MFA, Session Security, and IP restrictions.

Ensure compliance with OSFI guidelines, PIPEDA, Records Retention, consent and marketing preferences, and Canadian data residency considerations.

Partner with InfoSec and Risk teams for threat modeling and penetration test remediation.

Stakeholder Management

Act as the technical SME in client workshops, design reviews, and steering committees.

Create decision logs, ADRs, architecture diagrams using C4/UML, and traceability from requirements through deployment.

Drive value realization, adoption, and productivity.

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.