ServiceNow HAM Developer

Role: Developer. Skills: ServiceNow_ITAM (IT Asset Management), Service Now. Experience: 4 - 13 Years. Qualification: Bachelor Of Technology

Job Description: ServiceNow HAM Developer

Position: Senior ServiceNow Hardware Asset Management (HAM) Developer

Experience: 5+ Years

Location: PAN India

Keywords: HAM - Hardware Asset Management, ITAM - HAM, Module Implementation, Software Asset Management

Role Overview

We are seeking a highly skilled Senior ServiceNow HAM Developer to lead the implementation and enhancement of the ServiceNow Hardware Asset Management (HAM) module using Out-of-the-Box (OOB) functionalities. The ideal candidate will be responsible for designing end-to-end hardware asset lifecycle processes, ensuring data accuracy, integrating HAM with enterprise systems, and mentoring junior developers. This role requires strong technical expertise, hands-on implementation experience, and deep knowledge of ITAM best practices.

Primary Responsibilities

• Lead the configuration and implementation of the HAM lifecycle, including request, procurement, receipt, deployment, and disposal.
• Configure asset models, asset workflows, asset states, and inventory management processes.
• Integrate the HAM module with CMDB, Procurement, and Discovery tools to ensure accurate and automated asset tracking.
• Implement data normalization, reconciliation, and audit processes to maintain data quality.
• Define and maintain roles, hardware catalog items, SLAs, lifecycle states, and governance standards.
• Develop and maintain reports, dashboards, KPIs, and analytics ensuring HAM data integrity.
• Collaborate with cross-functional teams to align HAM processes with organizational ITAM strategy.
• Provide technical guidance, best practices, and mentorship to junior team members.

Primary Skills (Must-Have)

• Strong hands-on experience in ServiceNow HAM module implementation using Out-of-the-Box features.
• Proficiency in ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, and Flow Designer.
• Strong understanding of CMDB integration, Asset Repository, and Asset Discovery processes.
• Expertise in lifecycle state models, asset normalization rules, and reconciliation logic.
• Solid understanding of ITIL and ITAM frameworks.

Preferred Skills (Nice-to-Have)

• Experience with Software Asset Management (SAM).
• Knowledge of procurement processes and vendor management.
• Experience working in large-scale enterprise environments.
• Relevant ServiceNow certifications (CSA, HAM Micro-Certifications, ITAM certifications).