Account Manager

Company Description

Tatvic Digital Analytics is a Google Premier Partner specializing in Marketing Analytics, Cloud, and AI solutions. With 16+ years of experience, Tatvic works with leading enterprises across BFSI, Auto, OTT, and Retail to unlock growth using data and intelligence. As part of our next phase, we are building cutting-edge capabilities in Agentic AI, combining machine learning, LLMs, and automation to transform decision-making systems.

Website:www.tatvic.com

Role Overview & Header Details

Role: L3 Account Manager

Band Details: L3

Reporting to: AM Lead

Department: Account Management

Location: Ahmedabad

Job Type: Full Time

Experience: 5+ years in Account Management or Client Success

Role Mission

To independently own and drive a portfolio of 3-6 enterprise accounts, operating without review gates for routine planning, QBRs, renewals, or expansion proposals. The L3 Account Manager is an autonomous owner accountable for maintaining a 90%+ revenue retention rate and proactively building an aggregate expansion pipeline of ₹50L - ₹1Cr per quarter through the strategic integration of Agentic AI provocations.

1. . Key Responsibilities

• Independent Lifecycle Ownership: Own the end-to-end account lifecycle, including onboarding receipt from Sales, delivery governance, and independent leadership of the renewal and expansion process.
• Operational Discipline (Universal Expectations): Update the Central Client Document (CCD) within 24 hours of every client interaction without exception.
• Strategic Communication: Act as the sole SPOC for all growth-related client communication; issue a formal Change Note before any commitment changes regarding scope, timeline, or commercials.
• Strategic Account Planning: Author and refresh independent quarterly Account Plans that anticipate business needs, reference prior commitment history, and define clear expansion hypotheses.
• Relationship Governance: Maintain Stakeholder Maps with ≥2 tracked relationships per account, ensuring active engagement with Decision-makers, Champions, and Executive Sponsors.
• AI-Driven Value: Introduce at least one specific Agentic AI provocation or use-case question tied directly to the client’s industry pain points or stated business challenges in every QBR.
• Renewal Leadership: Initiate and lead renewal conversations ≥90 days before contract expiry with a prepared renewal brief covering account health, commercial options, and expansion potential.
• Delivery Alignment: Never commit delivery timelines or accept scope additions without a prior Delivery sign-off in writing.
• Financial Accountability: Proactively follow up on open invoices within 5 days of the payment due date and log the action and client response in the CCD.

2. Must -Have Skills

• Enterprise Account Management (Managing portfolios of 3+ high-value accounts).
• Strategic Account Planning (Independence in authoring and refreshing plans).
• QBR Leadership (Ability to lead Director-level/C-suite reviews without a manager).
• Digital/Cloud Tool Proficiency (Working knowledge of GA4 and GCP context).
• Agentic AI Literacy (Identifying manual client workflows ripe for automation and provocation).

3. Good-to-Have Skills

• Industry expertise in BFSI, Retail, or Auto sectors.
• Advanced CRM hygiene (Experience with CCD standards or complex Salesforce/Keka environments).
• Advanced negotiation skills for complex expansion deals up to ₹50L.

4. Not-a-Fit Criteria

• Single-Stakeholder Reliance: Reliance on a single point of contact without a documented strategy to build a broader relationship map (Decision-makers/Champions).
• Reactive Management: Waiting until the 60-day mark to flag renewal risks or waiting for client chasers before providing status updates.
• Escalation without Diagnosis: A pattern of raising issues to leadership without a root cause analysis, impact assessment, and at least two proposed solution options.
• Documentation Gaps: Failure to maintain real-time CCD updates (24-hour rule) or describing expansion ideas only verbally without commercial documentation.
• Review Gate Dependency: Inability to finalize QBR content or Account Plans without multiple rounds of manager co-authoring.

5. Our Culture & Perks - Where Grit Meets Growth

• Competitive CTC: based on experience & performance
• Medical Insurance for you and your family
• Return-to-Work Program for New Moms
• 1 Work From Home Day/Month - flexibility when needed
• 2 Birthday Leaves/Year - one for you, one to gift
• Monthly Engagement Activities - from game nights to town halls
• Inclusive Culture & Equal Opportunity Employer
• 5-day workweek - because personal time is non-negotiable