Head of Financial Crime Risk Management, Name Screening Operations & AI Governance (US)

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

This role leads enterprise FCRM Name Screening Operations across TD Bank entities and jurisdictions, setting strategy, governance, and operational standards for sanctions, PEP, adverse media, and related screening activities. Accountable for operational performance, regulatory readiness, risk management, and governance of AI and agentic capabilities within screening operations. Partners with senior stakeholders, regulators, Legal, audit, model governance, data, and control teams to drive disciplined execution, resolve issues, and advance operational maturity. Provides executive leadership to a diverse team, including talent development, performance management, resource planning, and delivery of consistent procedures, controls, and execution standards.

Depth & Scope:

• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
• Owns screening operational activities for FCRM Name Screening Operations as a shared service for all TD Bank entities and jurisdictions
• Defines the strategy and vision for Name Screening Operations and governance of agentic capabilities deployed within their mandate, including for ongoing enhancements, issue resolutions, and foundational operations
• Owns and provides oversight for all Screening Operations projects, issues, and engagements ensuring to bring in other FCRM management and SMEs as needed
• Is data driven, helps stakeholders with insightful analysis on Name Screening and Adverse Media Screening Operations; works hand in hand with stakeholders including the Centralized Sanctions Groups, FCRM QA and Testing teams, internal/external auditors, Modeling & Analytics, FCRM Data, and Model Validation team members, etc. to lead operational changes and resolve impediments along the way
• Defines goals and milestones for their organization and conducts personnel duties for the department (e.g. performance evaluations, hiring and disciplinary actions)
• Responsible for identification of and resolution of process and operational changes, based on feedback from upstream or downstream partners, audits, testing, regulatory or other FCRM and 1st line functions
• Continuously benchmarks with peers to define the maturity of TD's FCRM Screening Operations working with VP, FCRM, Global Screening Capabilities & Operations to implement and deploy new strategies and processes
• Responsible and Accountable for adherence to SLAs, SLOs, or other risk objectives as it relates to the operational queues under their mandate, including providing rationale and return to green plans for Queues out of SLA
• Accountable for ensuring that screening operations procedures and practices are in alignment to applicable FCRM policies and standards, including additional guidance or requirements from FCRM stakeholders, thereby preventing sanctions and other AML-related breaches
• Is the Subject Matter Expert for FCRM screening operations and controls across TDBG, including ensuring a standardized adjudication and escalation model
• Presents and interacts with the OCC, FINTRAC, and other global regulators on sanctions- and AML-name screening operations related matters
• Responsible for the oversight and governance for name screening operations personnel, including agentic or other AI related capabilities deployed into the operational queues, within their mandate by establishing and conducting quality control processes
• Provides input and reporting on KPIs, KRIs, and other risk indicators for the program to senior leadership within FCRM and the Board
• Works closely with Legal as required
• Leads and coaches a diverse team of professionals covering screening operations related to Sanctions, PEP, Adverse Media, 314(a), CRBs, internal Watchlists, and MSBs to develop a clear operational philosophy, covering the full alert adjudication life cycle, issue management, change management, transformation strategy, development and management of standards, procedures, frameworks, process flows, and execution, training, and resource management for FCRM Name Screening Operations

Education & Experience:

• Bachelor's degree required
• 10+ years of relevant Operations and Process improvement, Strategy and Execution, Transformation and Change management experience and/or management experience in a Risk or Financial Crimes function
• Knowledge of red flags and typologies in the U.S. and Canada
• Ability to solve problems logically and/or creatively, demonstrating professional judgement, quality control and adherence to high standards
• Knowledge and appreciation of the key concepts associated with risk management including inherent risks, controls and residual risk
• Extensive knowledge of AML and Sanctions regulations, risks, and appropriate controls
• Proven research and analytical skills, business acumen, strategic and creative thinking, project leadership skills and multi-tasking capabilities
• Experience in developing documentation that meets the highest regulatory standards and audit requirements
• Strong active listening, written and verbal communication and presentation skills and the ability to build networks and partnerships at all levels within the organization

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel - Frequent
• International Travel - Occasional
• Performing sedentary work - Continuous
• Performing multiple tasks - Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds - Occasional
• Sitting - Continuous
• Standing - Occasional
• Walking - Occasional
• Moving safely in confined spaces - Occasional
• Lifting/Carrying (under 25 lbs.) - Occasional
• Lifting/Carrying (over 25 lbs.) - Never
• Squatting - Occasional
• Bending - Occasional
• Kneeling - Never
• Crawling - Never
• Climbing - Never
• Reaching overhead - Never
• Reaching forward - Occasional
• Pushing - Never
• Pulling - Never
• Twisting - Never
• Concentrating for long periods of time - Continuous
• Applying common sense to deal with problems involving standardized situations - Continuous
• Reading, writing and comprehending instructions - Continuous
• Adding, subtracting, multiplying and dividing - Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentiveawards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected]. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.