Project Manager - Retail, Commercial & Hospitality

ABOUT HALLMARC

Hallmarc National Projects is an Australia-wide, end-to-end turnkey fitout company with over 22 years of building industry experience. Founded by Marcus Hall in 2016, we deliver fitouts across three core sectors - Retail, Hospitality and Commercial - with in-house joinery manufacturing on the Gold Coast and a trusted network of specialist trade partners nationwide.

Our clients are a diverse cross-section of Australia’s leading brands - Just Group (1,000+ stores over 15 years), TAB, Zambrero, Industrie, Vodafone, and many more. Whether retail, hospitality or commercial, we deliver turn-key management solutions across sectors and at scale. We hold shopfitting licences in VIC, QLD, SA, WA and ACT.

‘Spaces to be remembered.’

We are Cm3 certified with zero incidents across a decade of operations. 98% of our 650+ projects have been delivered on time. 75% of our team have been with us for 5+ years. We are senior, experienced and we genuinely enjoy what we do - from the work itself through to our regular team events and annual award nights.

THE OPPORTUNITY

Hallmarc is growing and we’re adding a Project Manager to strengthen our delivery capability across retail, hospitality and commercial fitout projects nationally. This is a hands-on PM role - you’ll own projects end-to-end, from initial concept through manufacturing coordination, trade management and quality handover.

Beyond delivery, this role carries a genuine account management responsibility. You’ll manage existing client relationships and actively contribute to building new ones - not as a sales function, but as a PM who understands that the best new work comes from doing exceptional work and staying close to the people who matter.

You’ll work directly with an experienced GM + Managing Director and a small, senior team (Project Managers, Project Coordinators, Accounts). No bureaucracy, no layers. We are a fun, energetic business with an experienced-operator mindset and a genuine ‘can do’ client attitude. If you’re ready to make an impact in a dynamic environment and thrive in a team that works hard and celebrates together, we’d love to hear from you.

KEY RESPONSIBILITIES

Project Delivery

• Manage multiple fitout projects simultaneously across retail, hospitality and commercial sectors, from commissioning through to quality handover
• Develop detailed project plans, programs and budgets; deliver on time and within financial targets
• Coordinate in-house joinery manufacturing schedules with the Gold Coast workshop team
• Schedule and manage all trades on site: electrical, plumbing, tiling, plastering, painting, concrete cutting and structural works
• Conduct regular site visits including night works and shopping centre environments
• Manage variations, design changes and unforeseen site conditions with a solutions-first approach - we work problems out, we don’t walk away from them
• Deliver to Hallmarc’s quality standards with defect-free handovers every time

Compliance & Safety

• Ensure compliance with building codes, Australian Standards, and shopping centre / landlord requirements (white/red cards, access protocols)
• Maintain Hallmarc’s zero-incident safety record through proactive site management and Cm3 compliance
• Manage planning permits, building certifications and council approvals where required

Client & Account Management

• Serve as the primary point of contact for clients throughout the full project lifecycle
• Build and maintain strong relationships with brand managers, property teams, architects and designers
• Manage client expectations with clear, calm and concise communication - no surprises, no drama
• Proactively manage existing accounts and identify opportunities for repeat work and new referrals
• Leverage your industry network to support Hallmarc’s growth across new and existing accounts
• Contribute to the preparation of tenders, proposals and capability presentations for prospective clients

Requirements

ABOUT YOU

Essential

• Minimum 5 years’ experience as a Project Manager in shopfitting, retail fitout, hospitality fitout or commercial interiors
• Demonstrated ability to manage multiple concurrent projects across diverse locations
• Trade background or deep understanding of fitout construction methodology (joinery, electrical, plumbing, tiling, structural)
• Experience in shopping centre environments including night works, defit and landlord compliance
• Industry contacts and relationships in retail, hospitality and/or commercial fitout (brands, operators, property groups, architects, designers)
• The kind of PM who keeps clients calm and trades accountable - clear, direct and no waffle
• Proficiency with project management software, Microsoft Office and digital reporting tools
• Current White Card and valid driver’s licence
• Willingness to travel interstate as projects require

Desirable

• Experience with Nexvia project management software
• Trade qualification (Cabinet Making, Carpentry or related)
• Diploma of Project Management or Cert IV in Building & Construction
• National rollout experience (multi-site, multi-state delivery)
• Existing relationships with retails, commercial or hospitality operators
• Back-of-house hospitality fitout experience (exhaust systems, grease traps, hydraulics, three-phase power)

Benefits

WHAT WE OFFER

• $140,000 - $160,000 base salary + superannuation (commensurate with experience and client relationships)
• Phone and laptop provided
• Genuine flexibility on location - Melbourne or Gold Coast based, with interstate travel as needed
• Direct access to the Managing Director - no layers between you and decision-makers
• A senior, experienced team - 75% of our people have been with us for 5+ years
• A fun, energetic culture with regular team events and annual awards nights
• Real growth opportunity with a business actively expanding across all three sectors nationally
• A culture built on problem-solving and accountability - we sit down and work it out