End User Computing (EUC) Engineer

Job Description

• Skill Set :

  ITSM,ServiceNow,End User Computing / Desktop Support experience,Microsoft 365 Administration

• Total Experience :

  5.00 to 8.00 Years

• No of Openings :

  1

• Job Post Date :

  09/09/2026

• Job Expiry Date :

  30/11/2026

• Domain :

  IT

• Location :

  STEVENS POINT [United States]

• Job Reference No :

  4106228

Job Summary

Position: End User Computing (EUC) Engineer

Location: Stevens Point, Wisconsin (Onsite)

Position Summary

We are seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the Stevens Point manufacturing facility. The role is responsible for end-user support, desktop/laptop management, network troubleshooting, plant IT infrastructure support, and coordination with regional and global IT teams to ensure high availability of business-critical systems.

Key Responsibilities

• Provide Level 2/Level 3 onsite IT support for end-user devices, printers, scanners, and peripherals.
• Install, configure, and troubleshoot Windows desktops and laptops.
• Support Microsoft 365, Active Directory, Azure AD, and Exchange Online.
• Diagnose and resolve hardware, software, and connectivity issues.
• Perform network troubleshooting involving switches, VLANs, DHCP, DNS, and Wi-Fi.
• Support Cisco networking equipment and coordinate with network teams.
• Manage IT assets, device deployments, and hardware replacements.
• Support manufacturing shop-floor systems, barcode printers, scanners, and label printers.
• Work with ServiceNow for incident, request, and change management.
• Perform root cause analysis and ensure timely resolution of incidents.
• Coordinate with vendors and infrastructure teams during outages and planned maintenance.
• Participate in on-call support and emergency response when required.
• Maintain documentation, SOPs, and knowledge articles.

Required Skills

• 5+ years of End User Computing / Desktop Support experience.
• Strong knowledge of Windows 10/11 administration.
• Microsoft 365 Administration.
• Active Directory and Azure AD.
• Hardware troubleshooting (Dell/HP laptops & desktops).
• Printer and peripheral support.
• Experience with ServiceNow or similar ITSM tools.
• Excellent customer service and communication skills.

Network Skills (Mandatory)

• CCNA Certification (Preferred) or equivalent Cisco networking experience.
• Good understanding of:
  • Cisco Switches
  • VLANs
  • TCP/IP
  • DNS
  • DHCP
  • VPN
  • Wireless Networking
  • Network troubleshooting

Preferred Skills

• Experience in a manufacturing or industrial environment.
• Cisco Meraki/Catalyst administration.
• Intune/Autopilot device management.
• SCCM/MECM.
• PowerShell scripting.
• Knowledge of cybersecurity best practices.
• Experience supporting shop-floor IT infrastructure.

Education

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
• CCNA certification preferred.
• Microsoft certifications are an added advantage.

Key Competencies

• Strong troubleshooting and analytical skills.
• Ability to work independently with minimal supervision.
• Excellent communication and stakeholder management.
• Ability to prioritize multiple incidents in a fast-paced manufacturing environment.
• Strong documentation and knowledge transfer skills.

The pay range for this role is $65,000- $75,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.

“Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].”