Sr. Network Engineer

Job Description

• Skill Set :

  SMS Gateway over SMPP Protocol

• Total Experience :

  4.00 to 12.00 Years

• No of Openings :

  1

• Job Post Date :

  27/07/2026

• Job Expiry Date :

  31/10/2026

• Domain :

  IT

• Location :

  HYDERABAD [India]

• Job Reference No :

  4097769

Job Summary

U3 Job Description:

About the job

This position is needed to perform tactical messaging operations to ensure that the platform provides the highest quality of service for worldwide SMS traffic. The person in this role will manage the platform's vast network of partner/carrier connections, and optimize for reliability, redundancy, capacity and uptime and provide L2 support to first line teams for troubleshooting and resolving issues within the partner/carrier network.

The right candidate will be passionate about serving customers, have deep SMS knowledge, understand the messaging ecosystem and enjoy solving problems, optimizing processes, tools and procedures to ensure smooth team operations. You are a result oriented individual who is motivated to tackle complex problems, has a “can do” attitude and is willing to go above and beyond to help our customers.

Responsibilities

In this role,

• Incident management L2 support, Act as escalation point for our NOC team for complex routing/quality issues and manage monitoring and alerting for all aspects of SMS Delivery completion and quality
• Onboard, test and analyze new and existing partner/carrier connectivity to unlock new quality and pricing opportunities
• Onboard clients by explaining platform features and global messaging requirements and limitations and handling issues reported by them.
• Create and manage carriers, their prefixes, MCC MNC from MNP providers and other sources like GSMA, ITU and Libphonenumber
• Work on cross team projects with Product, Engineering, Business Development, and other technical teams acting as subject matter expert for International Messaging Operations.
• Knowledge Management Create and maintain accurate and easy to follow internal documentation of new and existing operational processes.
• Identify opportunities to automate and streamline operational processes further and work with software engineers to define the tools necessary to do this.
• Interact extensively across all functional teams and have significant exposure to our executive leadership.
• Work with our teams in a full transparent and respectful manner.

Required:

• Ability to communicate in English fluently to engage with stakeholders and partners
• 5+ years experience in production/systems engineering, operations, analytical or routing role for SMS
• Advanced experience in an SMS Operations / Routing role at a carrier or aggregator.
• Strong analytical skills.
• Fluency in performing analysis and evaluation using key operational metrics.
• Technically savvy and experienced with the cloud, APIs, communications, enterprise software, devices.
• Experience in complex troubleshooting and resolve critical or escalated technical issues
• Thorough, organized, and process oriented to the extreme. You‿re an expert at prioritizing and executing multiple projects simultaneously.
• Bachelor‿s degree or equivalent experience required.