Sr. Network Engineer - Design

Job Description

• Skill Set :

  Zscaler Web Security

• Total Experience :

  4.00 to 10.00 Years

• No of Openings :

  1

• Job Post Date :

  07/10/2026

• Job Expiry Date :

  03/11/2026

• Domain :

  IT

• Location :

  PUNE [India]

• Job Reference No :

  4110175

Job Summary

Job Title: Technical Support Engineer

Location: TechM Pune Hinjewadi Plot 1

Years of Experience: 5 7 Years

Job Summary:

We are seeking a highly skilled Technical Support Engineer with a strong background in Zscaler Web Security. The ideal candidate will be responsible for providing exceptional technical support to our clients, ensuring the seamless operation of Zscaler solutions. You will work closely with cross functional teams to troubleshoot issues, implement solutions, and enhance customer satisfaction.

Responsibilities:

• Provide expert level technical support for Zscaler Web Security products, addressing customer inquiries and issues promptly.
• Diagnose and resolve technical problems related to Zscaler services, ensuring minimal disruption to client operations.
• Collaborate with engineering and product teams to escalate and resolve complex issues.
• Conduct training sessions and create documentation to educate clients on Zscaler features and best practices.
• Monitor and analyze system performance, providing recommendations for improvements.
• Participate in on call support rotation as needed to ensure 24/7 availability.
• Maintain up to date knowledge of industry trends and Zscaler product updates.

Mandatory Skills:

• Strong expertise in Zscaler Web Security, including configuration, troubleshooting, and optimization.
• Proficient in networking concepts, protocols, and security practices.
• Experience with ticketing systems and customer support tools.
• Excellent problem solving skills and the ability to work under pressure.
• Strong communication skills, both verbal and written, with the ability to convey technical information to non technical audiences.

Preferred Skills:

• Familiarity with cloud security solutions and other Zscaler products.
• Experience in a customer facing technical support role.
• Knowledge of scripting languages (e.g., Python, Bash) for automation tasks.
• Certifications related to Zscaler or other security technologies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5 7 years of experience in technical support, with a focus on web security solutions.
• Proven track record of successfully resolving complex technical issues.

If you are a motivated individual with a passion for technology and a strong background in Zscaler Web Security, we encourage you to apply for this exciting opportunity to join our team.