Sr. Production Support Engineer
Confirmed on the employer's own hiring board on Nov 8, 2026. First seen by Alion on Oct 30, 2026. Tech Mahindra scores A on the Alion truth index.
Job Description
Skill Set :
Site Reliability Engineering (SRE)
Total Experience :
5.00 to 20.00 Years
No of Openings :
1
Job Post Date :
15/10/2026
Job Expiry Date :
10/11/2026
Domain :
IT
Location :
DALLAS [United States]
Job Reference No :
4113035
Job Summary
Sr. Production Support Engineer
Location: Middletown, NJ
Full Time with Tech Mahindra
Job Summary:
We are looking for a Production Support Engineer with strong analytical and troubleshooting skills to support business-critical applications in a production environment. The ideal candidate should have hands-on experience with Splunk, Rigor, Unix, and scripting, along with strong documentation and communication skills.
Must be a U.S. Citizen, as the position requires eligibility for Security Clearance.
Key Responsibilities:
Provide production/application support and ensure smooth operation of business-critical applications.
Monitor application health, system performance, and availability using tools such as Splunk and Rigor.
Investigate production incidents, analyze logs, identify root causes, and support timely resolution.
Perform troubleshooting and operational activities in Unix/Linux environments.
Develop and maintain scripts to automate routine support and operational activities.
Participate in incident management, problem management, and root cause analysis (RCA) activities.
Create and maintain operational documentation, troubleshooting guides, SOPs, and knowledge articles.
Collaborate with application, infrastructure, development, and other support teams for issue resolution.
Provide production support across different shifts based on business and operational requirements.
Required Skills:
Hands-on experience in Production/Application Support.
Strong analytical, troubleshooting, and problem-solving skills.
Experience with Splunk for log monitoring and troubleshooting.
Experience with Rigor or similar application monitoring solutions.
Good working knowledge of Unix/Linux.
Experience with Unix shell scripting or other scripting languages.
Strong documentation skills, including preparation of SOPs, RCAs, and operational procedures.
Willingness to work in different/rotational shifts as required.
Preferred Competencies:
Strong ownership and incident-resolution mindset.
Ability to work effectively under production-critical situations.
Good written and verbal communication skills.
Ability to collaborate with cross-functional technical teams.
The pay range for this role is $100,000- $110,000 per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate.
Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions with or without reasonable accommodations. Reasonable accommodations also are available in the hiring process for applicants with disabilities. Candidates can request a reasonable accommodation by contacting the company ADA Coordinator at [email protected].