Sr. Software Engineer

Job Description

• Skill Set :

  Mainframe CICS

• Total Experience :

  4.00 to 14.00 Years

• No of Openings :

  1

• Job Post Date :

  18/08/2026

• Job Expiry Date :

  01/12/2026

• Domain :

  IT

• Location :

  PUNE [India]

• Job Reference No :

  4102356

Job Summary

Technology Operations Center ‿ Tech Analyst

Role Description:

Principal, Pune is hiring a Technology Operations Center ‿ Technical Analyst

The Tech Analyst is to serve as a member of the Technology Operations Center that enables IT to identify and track anomalies, report, scheduled job run and tasks.

Reporting relationship:

This role will report to IS Delivery Manager

Key Responsibilities:

• Good written and oral communications, phone etiquette, and customer service skills.
• Core responsibility is to Monitor and report IT Applications, System issues to Application team and Business proactively.
• Has good working experience of Mainframe Operations, CA7 console. Also experience of scheduling will help. Has hands on experience of executing IPL tasks.
• Good working knowledge of Mainframe Operations, IT Infrastructure, IT Application Monitoring tools, track anomalies to relevant stakeholders.
• Should work as a team player, shows initiative, and has a strong desire to share knowledge with others.
• Maintains high quality of work; able to multitask in a fast paced environment.
• Good understanding of ITIL processes including Incident, Problem, Change, Knowledge and Event Management.
• Suggest or implement improvements to team processes and procedures.
• Open to work in different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment. Shifts may fluctuate to meet business and staffing needs.

Education:

• Graduate ‿ Bachelor‿s degree (Engineering preferred)
• Preferred certifications: Any Monitoring tool certifications.

Skills & Experience:

• Good understanding of the Mainframe Operations, CA7, Control M, Balancing and Scheduling, Java, Elastic search and Kibana: Application health, system availability, latency, performance, and end to end monitoring.
• Previous experience monitoring and troubleshooting critical systems.
• Working knowledge of any 5 of this software: Mainframe, Dynatrace, Tivoli, SiteScope, FireEye, McAfee EPO, Meraki, SCOM, NNM, SPLUNK, ServiceNow, and OMi event manager.

Other:

• Flexibility, sound technical skills, high aptitude, positive attitude, strong inter personal skills, excellent communication, and time management skills

Competencies:

• Make sound business decision
• Embrace Change
• Build strong Partnership
• Get results
• Act Strategically
• Lead & cultivate talent