Dispatcher
Confirmed on the employer's own hiring board on Oct 18, 2026. First seen by Alion on Oct 13, 2026. Tech24 scores A on the Alion truth index.
Harris Warren - A Tech24 Company
Location: West Yarmouth, MA 02673
Compensation Range: $25-30/hr
Why Join Tech24?
At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:
Weekly Pay - Reliable pay, every week
Fully Equipped for Success - Company computer and equipment provided
Work-Life Balance - Generous paid time off, paid holidays, and your birthday off
Comprehensive Benefits - Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
Company-Paid Protection - Long-term disability and basic life insurance at no cost to you
Retirement Planning Made Easy - 401(k) with company match and immediate vesting
Employee Assistance Program (EAP) - Free, confidential counseling and support for you and your family, including financial and legal resources
Position Summary
As part of the Harris Warren team and broader Tech24 network, the Customer Service & Dispatcher serves as the central hub of communication between customers, technicians, and internal teams. This dual-role position is the first point of contact for customers and a critical part of service operations, responsible for coordinating service requests, dispatching technicians, and ensuring work orders are processed accurately and efficiently.
The ideal candidate is organized, detail-oriented, and thrives in a fast-paced environment. This role plays a key part in delivering an exceptional customer experience while keeping field operations running smoothly through effective scheduling, communication, and follow-through.
Key Responsibilities
Answer customer calls and respond to service inquiries in a timely, professional manner
Create and manage service work orders in the system
Dispatch and schedule technicians based on priority and availability
Communicate appointment details, updates, and follow-ups with customers
Coordinate effectively between customers, technicians, and internal teams
Maintain accurate records, documentation, and job statuses
Support administrative tasks, including parts orders and invoicing
Provide excellent customer service while ensuring efficient service operations
Qualifications
High school diploma or GED required
1-3 years of customer service, administrative, or dispatch experience (dispatch experience preferred)
Experience in HVAC and/or food service industry is a plus
Strong verbal and written communication skills
Excellent organizational skills and ability to multitask in a fast-paced environment
Detail-oriented, dependable, and able to work with minimal supervision
Proficient in computer systems, Microsoft Office, and service/dispatch software
Strong problem-solving skills with a team-oriented mindset
Ability to remain calm, clear, and in control under pressure
Compensation Transparency
The advertised pay range for this position is $25-30 per hour. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions.
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/