Advisor, Product Owner (Techcom Insurance)

Job Purpose

The Product Advisor is responsible for shaping and driving the development of Health Insurance, Retail Insurance Products, and Value-added Services (VAS) that support the company's growth strategy and customer value proposition.

The role acts as a subject matter expert and strategic advisor in product design, market assessment, customer experience, and ecosystem development, working closely with Distribution, Underwriting, Claims, Operations, Technology, and external partners to build innovative and customer-centric solutions. The role contributes to product strategy, commercialization, and ongoing enhancement to deliver sustainable business growth and customer value.

Key Accountabilities (1)

Product Strategy & Product Development

• Lead the design and enhancement of Health Insurance, Retail Insurance Products, and Value-added Services aligned with business strategy and customer needs.
• Identify market opportunities, customer insights, and industry trends to develop competitive product propositions.
• Advise business leaders on product strategy, portfolio optimization, and product innovation opportunities.
• Drive end-to-end product development, including product concept creation, business case preparation, product design, pricing inputs, customer journey design, and product launch.
• Develop customer value propositions that differentiate TCGI products in the market.
• Collaborate with relevant functions to ensure product feasibility, profitability, risk management, and regulatory compliance.
• Review product performance and recommend product enhancements to improve customer experience, profitability, and market competitiveness.
• Monitor developments in healthcare, wellness, digital health, and insurance ecosystems to identify new product opportunities.

Value-added Services & Ecosystem Development

• Identify and evaluate potential partners to develop value-added services that enhance customer engagement and retention.
• Build and manage relationships with healthcare providers, wellness partners, digital platforms, fintechs, and ecosystem partners.
• Design integrated customer solutions that combine insurance protection with health, wellness, prevention, and lifestyle services.
• Support partnership negotiations and commercial discussions related to product and service development.

Key Accountabilities (2)

Product Governance & Implementation

• Coordinate cross-functional stakeholders to ensure successful product implementation and launch.
• Prepare product documentation, approval papers, and governance materials for internal and regulatory approval processes.
• Ensure product offerings comply with regulatory requirements, company policies, and risk management standards.
• Support operational readiness, training, customer communications, and go-to-market activities.

Stakeholder Management

• Act as a trusted advisor to senior management on product-related opportunities, trends, and strategic initiatives.
• Partner closely with Distribution, Marketing, Claims, Underwriting, Operations, Technology, and Customer Experience teams to deliver product objectives.
• Collaborate with external partners and industry stakeholders to strengthen product capabilities and market positioning.

Key Relationships - Direct Manager

Senior Product Owner

Key Relationships - Direct Reports

Key Relationships - Internal Stakeholders

Functional teams within and across divisions / projects

Key Relationships - External Stakeholders

Partners providing professional services

Success Profile - Qualification and Experiences

• 8+ years of experience in Health Insurance, Retail Insurance Product Development, Product Strategy, Health Ecosystem, Benefits Consulting, or Value-added Services.

• Strong understanding of health insurance products, customer propositions, healthcare ecosystem, and insurance operations.

• Experience developing or managing insurance products from concept to launch.

• Exposure to partnership management, ecosystem development, or healthcare/wellness solutions is preferred.

• Strategic thinker with strong stakeholder management and influencing skills.

• Experience working with cross-functional and senior leadership teams.