Call Center Representative

Job Description:

• Learn and maintain working knowledge of current products and services offered by the company
• Answer inbound calls, outbound calls, and emails in a timely manner
• Document all call information according to standard operating procedures
• Answer questions about products, services, retail stores, general service line information, and other customer needs
• Process orders, route calls to appropriate resources, and follow up on customer calls
• Obtain, analyze, and verify referral information
• Create orders and schedule patients to receive doctor-ordered equipment
• Educate patients about their financial responsibility when applicable
• Review required documentation for accuracy
• Process, verify, and/or submit documentation and orders
• Complete insurance verification to determine eligibility, coverage, co-insurances, and deductibles
• Obtain pre-authorization when required and process physician orders to insurance carriers for approval and authorization

Requirements:

• 1+ years of call center experience
• Experience with Microsoft Office
• Experience taking inbound calls
• Experience in a health care role is ideal
• Ability to learn and understand the entire front-end process for patient services
• Knowledge of call center, customer service, medical, healthcare, and insurance processes

Benefits:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)