Case Coordinator I, EMS

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The Case Coordinator I, EMS is responsible to support aspects of the Expert Medical Services (EMS) provided to TDOC members to ensure

quality and timely case completion. The coordinator supports the care team nurse and provider on a case. The Coordinator researches and

verifies physician referral information and is be a resource to the member and the members’ family for case updates.

Essential Duties and Responsibilities

Case management (95%)

• Collaborate with providers to prioritize case management
• Manage, organize and update case related information using case management system.
• Ensure clear, accurate, and thorough case documentation in the case management system following prescribed and
• documented processes.
• Collect, process, manage medical records relevant to each case.
• Provide regular case updates to physicians, nurses, members and/or leaders.
• Provide consistent and effective monitoring of email and faxes via personal and group email accounts, taking appropriate
• action in a timely manner.
• Perform all pertinent quality checks and investigations of assigned cases applying critical thinking skills.
• Demonstrate an appropriate sense of urgency throughout the case life.
• Support member satisfaction by delivering outstanding service, ensuring the highest quality and timeliness for all outgoing
• reports and communications.
• Think creatively to prevent and mitigate case delays.
• Research specific treatment and procedural availability to identify physicians appropriate for referral aligning to each
• members’ clinical condition, geographic location, and preferences.
• Schedule member appointments with internal clinical staff.
• Prepare and deliver member facing reports and communications timely, accurately and ensuring high quality presentation.
• Participate in meetings and special projects or assignments as needed.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Qualifications Required for Position

• High school diploma or equivalent
• Minimum 2 years’ experience in professional work environment
• Proficient in technology including software programs such as Microsoft Word, Excel and Outlook

Qualifications Preferred for Position

• Post secondary diploma/degree preferred in health or business related field
• Experience in clinical office or hospital is a PLUS
• Strong customer service focus
• Proficient in technology including software programs such as Microsoft Word, Outlook and Excel.
• Ability to manage competing priorities, meeting deadlines related to case and team goals.
• Deliver on the Teladoc Health corporate values in all interactions and work performance.
• Demonstrated critical thinking ability.
• Ability to communicate verbally and in writing, clearly and in a professional manner.
• Ability to work independently and collaboratively

The above qualifications, knowledge, experience, and/or background are expected but not required for this role.

The base salary range for this position is $24/hr. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

During your first year of service, you will accrue 5.84 hours of PTO for each bi-weekly pay period. In addition, you will receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.