Senior IT Support Engineer

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

About Teledyne IT Shared Services:

Teledyne IT Shared Services (ITSS) is the global information technology organisation within Teledyne Technologies that provides centralised, enterprise-wide IT support, infrastructure services, and application management across Teledyne’s worldwide businesses.

ITSS operates as a shared, centralised function supporting Teledyne employees and business units across the Americas, Europe, and Asia-Pacific regions. This includes the delivery of end-user support, service desk operations, systems administration, infrastructure management, and enterprise application support

As a global function, Teledyne ITSS works closely with business units to provide consistent, secure, and scalable IT capabilities, ensuring operational reliability and alignment with Teledyne’s technology standards across the enterprise.

About the Business Unit Teledyne LeCroy:

Teledyne LeCroy develops, manufactures, and distributes innovative measurement instruments for the rapid acquisition, analysis, and verification of complex electronic signals. In addition to its headquarters in Chestnut Ridge, New York, Teledyne LeCroy operates sales, service, and development locations across the United States, Europe, and Asia.

Teledyne ITSS is looking for committed IT Support Engineer to join our team at the Heidelberg office, playing a crucial role within our global organization. This position is tailored for someone eager to provide exceptional on-site IT support to our 150+ strong workforce in Germany, Italy, Switzerland and remote contractor in Asia

As a vital part of the IT Shared Services (ITSS) division, you'll collaborate closely with Teledyne ITSS employees across various departments, ensuring seamless IT operations. Your responsibilities will encompass administering Windows desktops, offering on-site and remote operational support.

IT Support Engineer: refers to multiple proficiencies, such as but not limited to:

• End users and their equipment. For example, PC’s and Laptops running a Microsoft Windows environment.
• Printer installation, networking, configuration, and troubleshooting.
• An array of Microsoft applications such as Office, Visio, Project etc.
• Ensure compliance of and react to information from Enterprise Anti-Virus and other security tools.
• Mobiles phones (iPhone & Android)
• Liaising with hardware and software vendors.
• Support and maintenance of conference room equipment such as video conferencing systems, conference phones etc.
• Troubleshooting issues that the IT Service Desk have not been able to resolve remotely.
• Acting as a “point of contact” for day-to-day IT support. Not all incidents will arrive with you via a ticketing platform. The role requires somebody dynamic who can work effectively on the flight responding to requests from multiple angles and subsequently prioritizing workload to achieve the required outcome.
• Remote IT support for travelling users; usually delivered using remote tools such as TeamViewer or Teams.
• Maintain the outlying comms racks throughout the facility. For example, patching wall ports within comms racks.
• Placing hardware orders.
• The position will be responsible for interfacing directly with the Teledyne employees who have IT problems. This will be done in person, via phone and various forms of written communication (e.g. email, ticketing system and instant messaging).
• Monitoring backups and restores.
• Maintain the onsite server room in line with enterprise standards.
• Support compliance initiatives such as SOX. You will be responsible for SOX auditing your assigned sites on a monthly, quarterly, and bi-annual basis.

Project Work:

Periodically project work will be assigned in parallel to day-to-day support responsibilities. Typical projects could include technology refresh tasks such as replacing aging IT equipment, system implementation(s) such as upgrades and/or deployment of new software packages. Other such projects might include facility relocations and supporting of domain migrations, acquisitions, business specific projects etc

Work location:

• The primary workplace is the Heidelberg facility, serving 50+ users. This role necessitates full-time office presence.

Travels:

• 15% travel may take place, visiting other remote locations in Germany and Italy. Estimated approximately 6 trips per year. All travel expenses will be met by Teledyne.

Qualifications:

• Computer related Degree/Diploma/Microsoft or any IT Professional Certification and or equivalent work experience.

Competencies & Skills:

• General:
  • Exceptional analytical and methodical troubleshooting abilities.
  • Mandatory Proficient in German and English both verbal and written communication.
  • Advantageous Italian verbal & written, but not essentials
• At least 5 years IT support experience.
• A solid and robust understanding of the Microsoft Windows operating system. Including how to manage and maintain computers attached to an Enterprise domain.
• Proficient in hardware and software troubleshooting, root-cause analysis, and issue resolution.
• Exceptional customer service orientation

• Desirable:
• Understanding or experience with a larger IT Enterprise setup.
• Experience of supporting a manufacturing business and the concepts associated with that
• Experience with SAP (user level)
• Experience using the ServiceNOW platform (or other similar incident management system)
• High-level understanding of the ITIL Framework concept
• Self-motivated and direct with a strong work ethic

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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