Officer, Control Tower (Contract)

About Us

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable.

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency - because time is crucial; Aim to pioneer - constantly innovating to stay ahead; Do it with intent - delivering with purpose and precision; and Keep it real - maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Monitor Real-Time Network Flow: Track flight movements, cargo milestones, and ground activities across the network using Teleport Core systems to ensure everything is moving according to plan.
• Execute Routine Incident Recovery: Follow established SOPs to resolve simple, recurring operational issues (e.g., flight delays or cargo misroutings) and escalate complex disruptions to senior team members.
• Coordinate Multi-Point Communication: Provide clear, factual updates to Ramp, Customs, and Cargo Operations teams regarding immediate network changes or priorities.
• Perform System Data Entry: Accurately capture and update operational timestamps and incident logs in JIRA and Teleport Core to ensure data integrity for the entire NCC.
• Maintain Operational Watch: Identify and flag potential bottlenecks or safety hazards in real-time, ensuring that the "source of truth" regarding network status is always current.

Requirements

These are minimum-requirement skills and a ‘must-have’ for the role:

• Experience: Entry-level role; prior experience in logistics coordination, customer service, or a fast-paced operational environment is an advantage.
• Technical Skills: Basic understanding of flight tracking tools, logistics milestones, and proficiency in data entry and communication platforms (e.g., Slack, JIRA).
• Education: Diploma or Bachelor’s degree in Logistics, Aviation Management, Supply Chain, or a related field.
• Attributes: High attention to detail, ability to process information quickly under pressure, and willingness to work in a 24/7 shift environment.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!