Technical Business Analyst - Service Intelligence & Automation

Employment Type

Closing Date

Job Title

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

The Opportunity

We’re looking for a Technical Business Analyst, Service Intelligence & Automation to join the Defence & Federal Government Service Intelligence & Governance Team within the newly established Service Integration Office.

This is not a traditional requirements or reporting role. You will help design how the portfolio connects service performance, risk, governance and operational information, transforming fragmented processes and data into trusted, automated and decision-ready solutions.

Working across Defence & Federal Government service delivery, governance, leadership and support functions, you will identify high-value business problems, shape practical digital solutions and help take them from discovery through to implementation and adoption. Your work will support the SIO to create simpler ways of working, stronger portfolio visibility and a more integrated view of service health and performance.

This is a permanent full-time opportunity that can be based anywhere in Australia. Due to operational and network-access requirements, the role will require onsite work.

Candidates must be Australian citizens and hold a current Baseline Security Clearance. You must also be willing and eligible to obtain, maintain and use an Australian Government NV1 Security Clearance.

What We Offer

• Performance-related pay

• Access to thousands of learning programs so you can level-up

• Global presence across 22 countries; opportunities to work where we do business.

• Purchased annual leave scheme

• Additional Telstra day off

• Additional 30% off Telstra products and services

• Toolkit provided (laptop + mobile phone + plan paid for

• Recognition of prior service for recent defense members; carry over of long service leave to Telstra

• 4 weeks paid Defence leave

What You’ll Do

You will:

• Investigate complex service, governance and operational problems and translate them into clear solution requirements and delivery options.

• Design connected information flows across performance, service health, risk, governance and operational activities.

• Own initiatives from problem discovery and requirements definition through solution design, prototyping, implementation and adoption.

• Develop service-intelligence products that bring together information from multiple systems and support faster, evidence-based decisions.

• Identify and remove duplicated reporting, manual coordination and fragmented governance activities.

• Design and implement automated workflows, self-service tools and fit-for-purpose digital solutions.

• Establish trusted sources of information with clear ownership, controls, definitions and sustainable ways of working.

• Use Power Platform, Power BI, Microsoft Fabric, SharePoint and Copilot capabilities to prototype and deliver practical business outcomes.

• Work with data, engineering and platform specialists where solutions require deeper technical development or integration.

• Support adoption, define success measures and assess whether implemented solutions have improved productivity, visibility or control effectiveness.

• Help establish reusable patterns, standards and capabilities that can scale across the Defence & Federal Government portfolio.

About You

You may currently work as a:

• Technical Business Analyst

• Digital or Automation Business Analyst

• Power Platform or Business Applications Consultant

• Service Management Analyst

• Process Automation Analyst

• Operational Excellence Analyst

• Service Design Analyst

• Data and Reporting Analyst with strong business-analysis experience

You’ll bring:

• Strong business-analysis, process-discovery and stakeholder-engagement capability.

• The ability to move from an ambiguous problem to a structured, practical and implementable solution.

• Experience shaping or delivering workflow automation, digital tools, dashboards or business applications.

• Working experience with Power BI, Power Automate, Power Apps, SharePoint or related Microsoft technologies.

• An understanding of how data, process, technology, controls and user experience work together.

• The ability to prototype ideas and communicate effectively with business stakeholders and technical specialists.

• A focus on user adoption, measurable outcomes and sustainable solution ownership.

• Experience working across organisational boundaries in a large, complex or highly regulated environment.

• Curiosity about AI and emerging technologies, with the judgement to apply them to genuine business problems.

Experience in service management, managed services, telecommunications, government, Defence or critical infrastructure environments would be highly regarded.

You do not need to be a software engineer or data scientist. You will be technically confident, comfortable working with data and digital platforms, and able to bridge the gap between operational needs and scalable technical solutions.