Senior Manager, Client Strategy - Pursuit Studio

Who We Are

Welcome toTELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division ofTELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location & Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Toronto, ON, or Vancouver, BC.

The Opportunity

As a Senior Manager, Client Strategy, you'll own high-stakes commercial investments from white-glove pre-sales pitches through portfolio expansion. To do this, you will translate digital trends, contact center pressures, user insights, and AI-driven opportunities into strategies that both Fortune 500 and mid-market clients can act upon. You'll operate autonomously, bringing clarity and conviction to ambiguous problems most often centered on how enterprises modernize and transform their end-to-end customer experience and contact center operations. This role sits within our Commercial organization, working cross-functionally with Business Development, Solutions Architecture, Commercial Operations, Strategy, Design, Engineering, and AI & Data Solutions to shape and win transformative deals.

Responsibilities

• Own the commercial narrative: Partner with Sales and Industry Leaders to build the end-to-end, strategically differentiated narrative for major client proposals and commercial investments from lean research and initial ideation through on-site C-level presentation.

• Shape the pipeline early: Catalyze portfolio expansion and new logo opportunities as early as possible in the sales cycle. Build audience-tailored messaging that lands with digital transformation leaders, contact center operations leaders, and executive sponsors across industries.

• Facilitate strategic workshops: Design and run thoughtfully curated sessions that bring clarity to stakeholders and synthesize post-workshop outputs into clear, actionable recommendations and digital directions rooted in the client’s business.

• Map business and user pain to best-in-class solutions: Conduct lean pre-sales user and market research, mapping high-priority business needs and unmet user needs to digital concepts and TELUS Digital service offerings across industries.

Qualifications

• 7+ years of experience in digital product strategy, management consulting, or a high-growth technology company, with a track record of leading client-facing commercial engagements

• Proven CX expertise within the contact center. You know what good looks like for agents, customers, and operations leaders

• Proven ability to scope, refine, and pitch commercial opportunities, working cross-functionally from pre-sale discovery through post-sale expansion

• Expert communicator and storyteller: you command the room with C-level audiences and craft compelling narratives in Google Slides or equivalent

• Deep command of digital strategy, including user-centered research methods, journey mapping, product roadmap development, and design thinking frameworks with enough technical grounding to keep recommendations real

• Hands-on experience with enterprise AI tools day-to-day, paired with active curiosity to explore emerging technologies as they hit the market

• Experience designing and facilitating strategic stakeholder workshops, capturing complex input, and turning it into clear direction

Bonus Points

• Experience in a sales role will help you get energized by the pursuit and understand what it takes to convert a difficult prospect

• MBA or advanced degree in digital strategy, UX, data & AI, or related disciplines

• Background in ROI modeling, business case development, or "what would need to be true?" analytical frameworks

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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