Salary
≈ $30k – $60k per year (Estimated)
Location
In office (Bengaluru)
Seniority
Senior · 6+ years exp
First seen by Alion on Oct 25, 2026.
Overview
Company
Impact
Profile match
TELUS Digital, formerly TELUS International, is a Canadian digital customer experience and IT services company controlled by TELUS Corporation. It provides customer support outsourcing, trust and safety and content moderation, IT and digital transformation services, and AI data solutions, including data collection and annotation by a global contributor community working in hundreds of languages. The company is headquartered in Vancouver, British Columbia, Canada.
We are seeking a Senior Platform Product Manager to own and drive the platform and infrastructure layer of our GenAI Studio. This role is deeply technical; you'll be responsible for the foundational systems that power our labeling platform, ensuring scalability, reliability, and performance as we support the world's most advanced GenAI development workflows. You will devise the platform strategy, develop the infrastructure roadmap, and oversee execution of high-impact initiatives that enable our product teams, engineering teams, and customers to build and scale with confidence.
Responsibilities
- Own the platform product roadmap; define, prioritize, and drive infrastructure initiatives that support GenAI Studio's growth and reliability.
- Collaborate deeply with engineering on technical architecture, tech specs, and system design decisions, balancing short-term delivery with long-term scalability.
- Talk to internal teams and customers to understand platform needs, pain points, and performance gaps.
- Define and track key platform metrics: uptime, latency, throughput, adoption, and developer experience.
- Work cross-functionally with product, engineering, data, and ops teams to build consensus and drive execution using data.
- Stay current on infrastructure trends, platform engineering best practices, and the evolving AI/ML tooling landscape.
- Partner with Sales and Product Marketing on platform capabilities, positioning, and pricing strategy.
- Work with product designers to improve developer-facing workflows and platform usability.
Requirements:
- 6-8 years of overall experience, with significant time spent as a Platform Product Manager or in infrastructure-focused product roles within B2B SaaS companies.
- Engineering background with hands-on experience working on critical infrastructure, developer platforms, or internal tooling systems.
- Computer Science degree from a top-tier institute (IITs, BITS, NITs, or equivalent).
- Strong technical depth comfortable reviewing tech specs, engaging in architecture discussions, and writing or reviewing customer-facing API documentation.
- Experience in high-growth, fast-paced environments where speed and quality both matter.
- Strong written and verbal communication skills with the ability to articulate complex technical problems clearly.
- Persistence and resourcefulness: a whatever-it-takes approach to unblocking teams and delivering outcomes.
Skills
API, infrastructure, platform, product
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