IT Support Technician

Summary/Objective

Works with various departments to continually improve efficiency and work flows using new technologies.  Two to 5 years of IT support/Help Desk experience in a user oriented environment, a strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment.

Essential Functions

Installs, tests, and maintains a variety of personal computing, network hardware and software systems on local area network and wide area network connections.

Performs diagnostic tests, modifies or repairs hardware to the board or component level.

Works with users to evaluate and solve technical issues, by phone or onsite.

Establishes and maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.

Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes.

Troubleshoots network performance issues.

Provides remote support for offsite users.

Maintains a log of completed work using an incident-tracking application.

Assists and provides back up to System Administrators and Network Administrator

Produces support documentation.

Plans, initiates and completes various projects as assigned by the IT Manager, complete all assigned tasks and meet all job related responsibilities with limited supervision.

Works with various departments to continually improve efficiency and work flows using new technologies.

Other duties assigned by the IT Manager as required.

Preferred Experience

Two to five years of IT support/Help Desk experience in a user-oriented environment.

Required Certificates, Licenses, Registrations, skills, abilities

Associate degree or equivalent experience.

Ability to work independently, self-motivator with the ability to plan and initiate.

Strong understanding of a wide variety of personal computing equipment, computer software applications and networking equipment, experience with TCPIP, DNS, Active Directory.

Work Environment

This job operates in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must be able to lift 25 pounds

While performing the duties of this job, the employee is regularly required to talk and/or hear.  The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

Travel is required for this position as needed. 

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.