QUALITY ASSURANCE & QUALITY CONTROL MANAGER (QA/QC MANAGER)

Quality Management System & Compliance

• Develop, implement and continuously improve the Quality Management System (QMS).

• Ensure compliance with GMP, applicable ISO standards, customer requirements and relevant regulatory requirements.

• Maintain quality policies, SOPs, specifications, standards and quality documentation.

• Lead internal, external, customer and regulatory audits and ensure timely closure of findings.

Quality Assurance & CAPA

• Drive process compliance and quality assurance across all manufacturing operations.

• Manage deviations, non-conformances, CAPA, change controls and root-cause investigations.

• Ensure preventive and corrective actions are practical, timely and effective.

• Promote Right First Time manufacturing, quality-by-design and disciplined process control.

Quality Control, Laboratory & Product Release

• Oversee testing, inspection and release of raw materials, packaging materials, work-in-progress and finished goods.

• Ensure laboratory equipment is appropriately calibrated, validated and maintained.

• Review and approve test results, Certificates of Analysis, release documentation and product disposition decisions.

• Ensure effective hold, quarantine, rejection and release controls are maintained throughout manufacturing and warehouse processes.

• Ensure traceability of materials and products throughout the manufacturing lifecycle.

Product Quality, Yield & Waste Management

• Monitor quality performance, process capability and product conformity and drive corrective actions where standards are not met.

• Lead initiatives to improve production yield and reduce waste, scrap, rework and product losses.

• Define acceptable process-loss and waste-tolerance thresholds with Operations and monitor compliance.

• Track Cost of Poor Quality (COPQ) and implement improvement actions that support operational efficiency and profitability.

Customer & Supplier Quality Management

• Investigate customer complaints, determine root causes and implement sustainable corrective actions.

• Monitor quality-related customer satisfaction trends and recommend preventive actions.

• Partner with Procurement and Supply Chain to improve supplier quality and ensure only compliant materials enter production.

• Conduct supplier quality assessments and track supplier corrective actions to closure.

Governance, Reporting & Quality Leadership

• Lead daily quality reviews and quality escalation discussions and participate in weekly operational and monthly S&OP reviews.

• Develop quality dashboards, scorecards and management reports and present quality insights and recommendations.

• Lead, coach and develop the quality team and ensure required competency and training compliance.

• Build a quality-focused culture across the plant and champion continuous improvement and operational excellence.

Education & Experience

• Bachelor's Degree in Chemistry, Industrial Chemistry, Biochemistry, Microbiology, Chemical Engineering, Industrial Engineering or a related field.

• Professional certifications in Quality Management, ISO Lead Auditing, Lean Six Sigma or related disciplines are an advantage.

• Minimum of 7-10 years' quality management experience in a manufacturing environment.

• At least 3-5 years' experience in a quality leadership role.

• Demonstrated experience managing QMS, audits, compliance programmes, CAPA and quality improvement initiatives.

Skills & Competencies

• Quality Management Systems (QMS)

• GMP & Regulatory Compliance

• CAPA Management

• Root Cause Analysis

• Statistical Process Control (SPC)

• Laboratory & Testing Operations

• ISO Standards

• Process Validation & Risk Management

• Supplier Quality Management

• Team Leadership & Coaching

• Problem Solving & Decision Making

• Continuous Improvement & Change Management

• ERP Systems

• Microsoft Excel / Power BI / Quality Data Analysis