Product Support Engineer (STD, Philippines: Cebu)

Our Purpose:

TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.

We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Opportunity Overview:

Teradyne's Product Support Engineering team is looking for a motivated, technically curious engineer to be the technical partner our most important customers rely on. You will support current and future generations of Teradyne semiconductor test products, lead engagement with our VIP accounts across CTD and PTD, resolve critical field issues, and improve the reliability of our test platforms.

The role draws on in-depth knowledge of Teradyne's products and spans many engineering disciplines. It is a global support role that grows with our business in Asia and the Americas. You'll thrive here if you are a team player with a strong commitment to product quality and customer satisfaction.

What you'll do

1. Technical expertise and field support

• Be recognized as a subject matter expert across a wide range of new and existing Teradyne platforms.
• Provide timely and accurate support to field organizations in response to a wide range of customer issues.
• Help field teams debug complex system issues, working closely with factory hardware and software engineering to resolve them efficiently.

2. Strategic account engagement

• Build trusted technical relationships with VIP accounts and new design-in prospects through weekly, monthly and quarterly reviews.
• Own resolution of critical field escalations, working with field and factory teams from first response through root cause and corrective action.
• Bring the voice of the customer back to Teradyne. Turn feature requests and field learnings into prioritized projects with product and engineering teams.
• Join customer roadmap discussions and give executive-level technical briefings.
• Manage customer-reported safety issues through closure.

3. Reliability and new product readiness

• Improve reliability of our test platforms (including UltraFLEXplus), instruments and new options, at customer sites and across the installed base.
• Analyze trends and find opportunities to improve system reliability.
• Engage with the product development process to influence new products and prepare them for successful deployment to the field.
• Partner with engineering and OEM partners to improve reliability of new instruments before and after launch.
• Track and improve MTBF, MTTR and case cycle time.

4. Data-driven customer support

• Find ways to use technology to improve how we deliver support to customers.
• Deliver automated, customer-facing KPI dashboards that replace manual reports.
• Apply analytics and AI/ML tools for trend analysis, outlier detection and predictive maintenance.

5. Product safety process

• Support the corporate product safety process for your business, and make sure field safety issues are reported, investigated and resolved.

6. Team development

• Over time, help grow, coach and develop a customer-facing technical team with strong domain, communication and business skills.
• Develop and deliver training on customer communication, value and ROI models (including TSA impact), and new products.

Your first year

• Customer engagement: become the technical partner for emerging VIP accounts such as SpaceX, Google, Intel, Samsung US and KYEC US, with regular review cadences in place in coordination with field and sales teams.
• Analytics: launch customer-facing MTBF, MTTR and case cycle-time dashboards, plus a first predictive-maintenance use case.
• Reliability: deliver measurable MTBF gains on UltraFLEXplus variants and 50+ new instruments and products coming out in 2026-2027 [EAS and P4+] at key customer sites.
• Global reach: expand engagement coverage in Asia to support VIP customers and strategic accounts [large fabs and OSATs such as TSMC, Samsung, ASE, Amkor].

All About You

We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position.

• Bachelor's degree in electrical, electronics, computer, mechanical or manufacturing engineering (electromechanical preferred), or equivalent experience.
• 5+ years of relevant industry experience, including a customer-facing technical role leading implementations, escalations or field support.
• Strong technical depth in semiconductor test, ATE or complex electronic systems, with the ability to work hands-on on field issues.
• Excellent critical thinking and structured problem solving (8D, RCA or FMEA).
• Clear, collaborative verbal and written communication with customers, from engineers to executives, plus strong presentation skills.
• Experience guiding engineers, programs or cross-functional teams, directly or through collaboration.
• Willing to travel up to 25%.

Preferred

• Experience with Teradyne compute/power test platforms (UltraFLEX, UltraFLEXplus, J750, ETS-800) or other compute/power ATE.
• Technical background in one or more of: RF, power, embedded, networking, mechanical.
• Reliability engineering background, including design for serviceability and reliability and MTBF/MTTR analysis.
• Experience building dashboards or using analytics and AI/ML tools (for example Power BI, Python, JMP).
• Exposure to product safety processes or standards.
• Experience working with customers or teams across Asia and the US.
• Enjoys building strong working relationships with customers and colleagues across cultures.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

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