Hub Operations Associate (Abuja)

Terminal Africa Incorporated is a digital network of the best local & international logistics platforms built to work for African businesses. Terminal makes it easier for you to ship and receive items globally. We're bridging the gap between Africa and the world.

We are recruiting to fill the position below:

Job Title: Hub Operations Associate 

Location: Abuja

About the Role

• This role suits someone organised and hands-on, who takes pride in getting the details right in a fast-paced environment.
• When something goes wrong, such as a delay, a damaged parcel or a missing document, you’ll be the one who sorts it out and makes sure it doesn’t happen again.
• You’ll run the day-to-day processing of Terminal Africa’s shipments at our partner hub in Abuja, making sure every parcel is received, checked, packed and dispatched accurately and on time.

Responsibilities & Duties
Run the hub day to day:

• Identify and flag prohibited or restricted items, in line with company and regulatory guidelines.
• Package and label shipments properly to prevent damage in transit.
• Coordinate with dispatch riders and drivers for timely pickups and deliveries.
• Check shipment details, documents and system entries are accurate.
• Receive, inspect and process incoming shipments at the hub.

Keep shipments on track:

• Resolve shipment issues such as delays, damage or discrepancies, working with CX and partner teams.
• Track shipments and update statuses in our logistics systems.
• Keep accurate records of every shipment processed at the hub.

Keep the hub running well:

• Monitor and manage stock of packaging materials and operational supplies.
• Spot what’s slowing the hub down, and propose and test better ways of working.
• Keep the hub clean, organised and compliant with safety standards.

What success looks like in 3 months

• Fewer damaged, delayed or misrouted shipments.
• Daily volumes are handled smoothly, including on busy days.
• Shipments are sorted, handled and dispatched on time, every day.
• Shipments are processed and documented accurately, with errors caught before dispatch.
• The hub consistently meets our operational and safety standards.

What You’ll Bring

• Organised and detail-focused: you check before you send, and keep good records.
• Comfortable with physical work, including lifting and moving packages.
• Based in Lagos and able to commute to the hub daily.
• Comfort using digital tools, mobile apps and logistics software.
• 2 - 4 years’ experience in logistics, warehouse operations or a related field (internships count).
• Understanding of shipment handling and logistics processes is a plus.
• Calm under pressure: you keep things moving on busy days and manage your time well.
• A problem-solver: you notice what’s not working and come with a fix, not just a flag.
• A clear communicator and team player, with good spoken and written English.
• An OND, HND or Bachelor’s Degree.
• Available to work flexible hours, including some weekends when needed.

How to Apply
Interested and qualified candidates should:
Click here to apply online