UX Designer - Enterprise

About the role

As a UX designer at the UK’s second biggest employer, you’ll be crafting experiences that help our diverse colleague and supplier base work better. You’ll discover new opportunities, crafting intuitive and effortless solutions that improve every stage of the colleague and supplier experience!

Our current work includes a captivating variety of platforms, technologies and experiences, including:

• Lifecycle of a product from development to ranging in stores
• Stock, service, and security operations within our stores
• Colleague lifecycle, capability and development
• Internal communications and colleague networks

Our impact in numbers

Our colleagues use a wide range of devices, applications and systems to do their jobs. We cover broad aspects of our business, including distribution, office, and stores. Our teams are global with many colleagues working in different parts of the world, including the United Kingdom, Republic of Ireland, India and Central Europe.

There are:

• 360,000 colleagues at Tesco globally
• 270 different role types, across 84 departments and 10 business divisions

What is in it for you

We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary.
• Holiday starting at 25 days plus a personal day (plus Bank holidays).
• Private medical insurance.
• 26 weeks maternity and adoption leave (12 months service required at the qualifying date) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave.
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing.

The above information is a shortened summary, refer to our policies for full details

You will be responsible for

• Craft large and small projects from start to finish, redefining complicated experiences into simple and intuitive solutions
• Be involved in all UX process activities including discovery, design sprints, sketching, wire-framing, low-fidelity prototyping, and service/customer mapping.
• Work in partnership with Product Managers to understand and define customer problems and to build testable hypotheses that improve the customer experience
• Champion human-centred design inside and outside of your team.
• Work within and across agile squads to design, develop and improve the customer experience across our digital products.
• Partner with UX researchers to help your team develop empathy for our customers, including those with a disability, and advocate for their needs, validating designs via A/B testing, un-moderated, usability testing and more.
• Use quantitative data and partner with the analytics team to help advise your work.
• Work closely with multidisciplinary teams, finding new opportunities for improvements.
• Work closely with different teams including UI designers, researchers, engineers, UX writers, service designers, product managers, data analysts, and business collaborators to explore, build, and deliver designs.
• Help facilitate partner (business and user) workshops, run appropriate conceptualisation and participatory design sessions.
• Produce design executions that use inclusive design principles and align with W3C accessibility guidelines
• Deliver valuable, high-quality and consistent work without sacrificing speed by using our Digital Design System and its standardised foundations, components, and patterns.
• Collaborate with the Design System team to help evolve the Design System based on user needs
• Assist other fields in recognizing the value design can add to a project to develop outstanding products.
• Provide feedback to other designers to help strengthen your team and Tesco as a whole.
• Help your team mates build experience, strong decision-making skills, and compassion for our customers.
• Work with the Design Manager to cultivate a positive, supportive, and inclusive team culture.

You will need

• A strong portfolio of delivered design work demonstrating your expertise across web, responsive and native apps.

• Experience in high-profile design projects in a commercial environment.
• Passion for solving product problems while balancing all facets of a user experience, including strategy and research, information architecture, interaction design and accessibility.
• A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions.
• Proficiency with the latest versions of Figma, Sketch, Marvel, Miro, Axure or similar.
• The ability to use both quant and qual insight to advise decision-making.
• Experience at carrying out or participating in customer research, including interviews, observation and usability testing.
• Proficiency in interaction design for web (desktop and mobile) and native applications
• Experience of designing with accessibility in mind and meeting WCAG 2.1 level AA.
• Experience collaborating closely with multiple fields including product and engineering.
• Strong written and verbal communication skills, and the ability to present skills to all levels of seniority and subject area experts within the organisation.
• The ability to coach, mentor and set standards for ways of working for more junior team members.
• Previous experience in the retail sector is an advantage.

About us

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.

When you join us in this role, you'll be employed by Tesco Stores Limited, the Tesco legal entity responsible for your employment.