AI Agent Analyst

Job Description

Hi there! We’re CyberCare — a customer care company for global tech brands and part of the Tesonet venture builder. Our team of 370+ professionals combines AI-powered automation with a human touch to deliver smooth, stress-free experiences to millions of tech users worldwide.

User experience is at the forefront of creating intuitive, innovative, and unique products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design.

We’re looking for an AI Agent Analyst to take care of CyberCare AI products (such as Chatbot & Ticketbot) content as an editor, strategic planner and technician. This position combines organizational skills with technical competence and product analyst. In a team that creates unique AI-powered solutions and multilingual support systems from scratch, your input could make a big difference in shaping technical solutions for millions of people around the world.

• Work on perfecting the chatbot user experience together with colleagues from the development and AI teams.
• Design and create dialogues for support solutions.
• Proofread and correct the existing user journeys and introduce your own.
• Measure and analyze the performance of various chatbot flows; establish and overlook chatbot UX processes; lead content testing and usability studies to gather feedback and make improvements.
• Create and manage chatbot personas.
• Design abstract content tests that validate if the chatbots are working as intended.

Requirements

• 1+ years of experience in similar roles (AI Agents, Data analytics, UX writer etc.).
• Experience in conversational design, including character development, UX copywriting, or linguistics.
• Basics with tools such as Grammarly, data analytics tools (Looker Studio, Grafana, etc.) Jira, GitLab, Chatbot management platforms.
• Passion for delivering an excellent customer experience.
• Written and verbal communication, presentation, and organizational skills.
• Strong analytical skills.
• Ability to take ownership, work autonomously and quickly adapt to the changes.
• Excellent English and Lithuanian language skills.

Company offers

• Ownership and safe space for experiments and unique experience with chatbots and ticketbots.
• Office in a great location + option to work from home twice a week after probation.
• Option to work from abroad for up to 30 days per year.
• Health insurance + fitness perks.
• Daily snacks to keep you fueled, plus fresh pastries every Friday.
• Regular team-building events to connect with your colleagues.
• Access to internal online courses, Tesonet training programs, a library of books, and all the resources you need to reach your full potential.
• Ability to grow within CyberCare and Tesonet.