Membership Coordinator

Overview

About The First Group Hospitality

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

For more information, visit tfghospitality.com

Job Description

We are seeking a Membership Coordinator to support the smooth delivery of membership services and create a welcoming, high-quality experience for all members. Responsibilities include but not limited to:

• Support the day-to-day administration of the property membership programme.
• Assist with member enquiries, applications, onboarding, renewals, and account updates.
• Maintain accurate and up-to-date membership records, databases, and documentation.
• Coordinate member communications, including welcome messages, updates, invitations, and newsletters.
• Support the delivery of member events, activities, and exclusive experiences.
• Coordinate with internal teams to ensure members receive seamless access to facilities, services, and programmes.
• Assist with membership benefits, privileges, packages, and loyalty initiatives.
• Process membership forms, payments, renewals, documentation, and account information.
• Follow up with prospective members and support the conversion and onboarding process.
• Monitor renewal dates, outstanding payments, member requests, and follow-up actions.
• Prepare membership reports, trackers, schedules, and performance updates.
• Respond to member feedback and escalate concerns appropriately.
• Support surveys, feedback sessions, and regular member relationship check-ins.
• Ensure membership policies, terms, benefits, and procedures are clearly communicated.
• Maintain confidentiality when handling member information and personal data.
• Ensure all member-facing communications reflect our luxury positioning and brand standards.
• Assist with marketing campaigns, promotional activities, networking events, and membership initiatives.
• Support front-of-house and customer-facing colleagues with membership information and procedures.
• Build positive relationships with members, guests, prospects, partners, and internal teams.
• Contribute to the continuous improvement of membership processes and customer experience.
• Perform other membership administration and coordination duties as required.

Desired Skill & Expertise

• 2+ years of experience in membership coordination, administration, customer service, hospitality, private clubs, or a similar role.
• Excellent communication, interpersonal, and customer service skills.
• Strong organisational and time-management abilities.
• Excellent attention to detail and accuracy.
• Proficiency in CRM systems, membership platforms, Microsoft Office, and reporting tools.
• Experience coordinating events, appointments, communications, or member activities.
• Professional, polished, friendly, discreet, and service-oriented.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving and follow-up skills.
• Experience in luxury hospitality, private members’ clubs, or equestrian environments is an advantage.
• Knowledge of the UAE market and local cultural expectations is desirable.
• Fluency in English is required; Arabic is highly desirable.