Guest Experience & Protocol Host - World Expo 2027, Belgrade (US National Only)

Job Purpose

The Guest Experience & Protocol Host is the first face guests meet at the USA Pavilion's F&B and hospitality spaces, setting the tone with a warm, professional American welcome. The post holder manages greeting, seating and flow for the public and, during VIP events, receives and directs delegations and dignitaries with protocol awareness. Note: this front-door / protocol function is currently folded into the front-of-house allocation in the feasibility manning model, see the accompanying summary for the headcount decision.

Key Responsibilities

Welcome and flow

• Greet and welcome every guest warmly; manage waiting, seating and guest flow, especially during Expo peak periods.
• Manage queues and crowd flow calmly and safely at a high-footfall pavilion.
• Answer guest questions about the pavilion, offer and experience; represent the brand with pride.

VIP and protocol reception

• Receive and direct VIP guests, delegations and officials during protocol events, following the agreed order and etiquette.
• Coordinate with management, security and protocol partners on VIP arrivals and access.
• Maintain discretion and composure with high-profile guests.

Support

• Support reservations, event check-in and guest-list management where required.
• Assist the FOH team and hand over smoothly to servers.

Expo, VIP & Protocol Responsibilities

• Deliver warm, polished American hospitality to every guest, from the general public to accredited VIPs and official delegations, as a frontline representative of the USA Pavilion.
• Follow VIP and protocol service instructions precisely during delegations, receptions and national-day events, including dress code, sequence of service and discretion around guests.
• Maintain composure, pace and presentation through high-volume Expo trading and extended hours.
• Never discuss or share information about VIP guests, their movements or pavilion events.

Requirements

Required Skills, Knowledge & Abilities

• Warm, confident, front-facing personality and excellent communication.
• Experience hosting, greeting or in guest-relations / reception roles.
• Calm crowd- and queue-management under high footfall.
• Discretion and poise for VIP reception.
• Strong English; additional languages a strong advantage.

Qualifications & Experience

• United States citizenship (mandatory for this role).
• Hospitality, guest-relations or customer-service experience.
• Minimum 2 years in a host, reception or guest-facing role preferred.
• Events or VIP experience an advantage.

Acknowledgement

This job description reflects the principal duties of the role and is not exhaustive. Duties may be adjusted to meet the operational needs of the USA Pavilion at World Expo 2027. The post holder is expected to carry out reasonable additional tasks as required by the management team.