CRM & Marketing Coordinator

We are seeking an organised and data-focused CRM & Marketing Coordinator to support the day-to-day maintenance of HubSpot and the delivery of targeted email marketing activity for TGP International.

You will work across marketing, sales and business development to keep CRM data accurate, build useful audience segments, coordinate email campaigns and prepare clear performance reports. You will also help maintain consistent processes so teams can use HubSpot effectively and follow up on opportunities with confidence.

This is a hands-on role for someone who enjoys working with data, systems and campaigns and who brings strong attention to detail, practical problem-solving skills and a proactive approach to coordination.

Key Responsibilities

• Support the day-to-day maintenance of HubSpot, including contact and company records, properties, lifecycle stages, deal information, forms, segments, workflows and dashboards
• Carry out regular database checks and clean-up, identifying and correcting duplicate, incomplete, inconsistent or outdated contact, company and opportunity records
• Coordinate data imports and updates, following agreed field definitions, naming conventions and data-entry standards to maintain accurate and consistent records
• Build and maintain audience segments based on market, sector, service interest, lifecycle stage and engagement to support targeted marketing and business development activity
• Set up, test, schedule and monitor email campaigns, newsletters and nurture communications, ensuring accurate targeting, personalisation and quality assurance
• Monitor email engagement, deliverability, bounces, unsubscribes and suppression lists, flagging issues and recommending practical improvements
• Support the creation and maintenance of simple workflows for lead capture, routing, follow-up and internal notifications
• Update dashboards and prepare recurring reports covering database health, email and campaign performance, lead activity, pipeline information and other agreed KPIs
• Maintain consent and subscription preferences in line with approved processes and TGP’s data-protection requirements, escalating questions where appropriate
• Coordinate with marketing, sales, business development and digital colleagues to support forms, campaign tracking and the accurate flow of information into HubSpot
• Maintain clear CRM guidance and process documentation, respond to routine user queries and help colleagues follow consistent working practices
• Provide general marketing-operations support across priority campaigns, reporting and business-development activity as required

Requirements

• Two to three years’ experience in CRM, marketing operations, email marketing, digital marketing or a related coordination role, ideally in a B2B environment
• Hands-on experience using HubSpot or a comparable CRM, including contact management, segments or lists, email tools, workflows and reporting
• Experience working with database clean-up, data entry, imports, segmentation or CRM reporting
• A practical understanding of email marketing processes, including campaign setup, testing, scheduling and performance monitoring
• Strong Excel or Google Sheets skills, with confidence organising, checking and interpreting data
• High attention to detail and the ability to manage recurring tasks, deadlines and multiple requests accurately
• An understanding of B2B marketing, lead management and the role of CRM data in supporting sales and business development
• Awareness of consent, subscription management and responsible handling of personal data
• Clear written and verbal communication skills, with a collaborative and proactive approach

Nice to Have

• HubSpot certification in Marketing Hub, email marketing, CRM or reporting
• Experience creating AI automations to support internal workflows
• Experience in hospitality, F&B, real estate, design, consulting or another professional-services environment
• Experience supporting large teams or multi-market databases

Benefits

Hybrid Work Arrangement: Three days in the office and two days working remotely.

Incentive Plan: Company incentive scheme offering up to 5%-2.5% for introductions and 2.5% for successful closures.

Annual Leave: 22 working days of paid annual leave, excluding weekends.

Remote Work Flexibility: One additional week per year to work remotely from your home country, which can be combined with up to two consecutive weeks of annual leave.

Coaching & Mentoring: Structured professional development through a dedicated coaching and mentoring program.

Annual Company Gathering: A global team event bringing together employees from all offices.

Employee Recognition Program: Regular recognition initiatives celebrating outstanding performance and contributions.