Order Fulfillment Planner

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

We are seeking a detail-oriented and proactive Order Fulfilment Specialist to manage end-to-end order execution within a manufacturing environment. The role involves coordinating order processing, production planning, material availability and shipment activities to ensure customer commitments are met. The successful candidate will work closely with cross-functional teams and global Customer Service stakeholders to optimise production schedules, manage order priorities and achieve on-time delivery targets.

Responsibilities:

• Manage the end-to-end processing of card orders upon Sales Order release to the factory, including order review, Oracle Work Order creation, production routing, Bill of Materials (BOM) setup and Vendor-Managed Inventory (VMI) coordination.
• Assess order readiness, verify material availability and production capacity, update card production and embedding plans, and provide order commitments within 48 hours.
• Collaborate with Engineering, Production, Industrial Process Engineering (IPE), Material Planning and Logistics to facilitate order execution and resolve operational issues.
• Review order backlogs against plant forecasts and implement appropriate actions to achieve On-Time Delivery (OTD), On-Time Request (OTR) and manufacturing lead-time targets.
• Coordinate order transfers between intercompany manufacturing sites when required, managing the process from executability confirmation and purchase order issuance through to final delivery.
• Serve as the key liaison between Customer Service, Sales and factory operations, providing timely responses to order enquiries, production updates and delivery commitments.
• Participate in regular conference calls with worldwide Customer Service teams to review order priorities, address delivery risks and follow up on outstanding issues.
• Work with Logistics to coordinate shipment arrangements and ensure timely shipment activation.
• Identify opportunities to improve order fulfilment processes, production efficiency, planning accuracy and customer service performance.

Requirements:

• Diploma or Degree in Supply Chain Management, Business, Engineering, Operations Management or a related discipline.
• Minimum 3 years of relevant experience in order fulfilment, production planning, master scheduling or manufacturing operations.
• Experience in supply chain management, production planning or manufacturing order execution.
• Experience working with internal stakeholders and Customer Service teams to manage order commitments and resolve operational issues.
• Working knowledge of ERP systems such as Oracle, SAP or equivalent.
• Understanding of order fulfilment, master scheduling, production planning and manufacturing processes.
• Strong coordination, analytical and problem-solving skills.
• Good communication and stakeholder management skills, with a customer-focused approach.
• Ability to manage competing priorities, meet tight deadlines and work effectively in a fast-paced manufacturing environment.
• Proactive mindset with a commitment to continuous improvement and operational excellence.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.