Business Analyst

Reference: Dur000585-Jenna-1

Our client, a leading national retailer based in Durban, is looking to appoint a Business Analyst who will support IT and business operations through system documentation, requirements gathering, reporting, automation, and integrations. Duties & Responsibilities Key Responsibilities

• Documentation & Analysis – Map and maintain IT systems and processes in ITGlue and SharePoint
• Reporting & BI – Develop dashboards and reports in Qlik Sense and Power BI
• Automation & Applications – Build workflows and applications using PowerApps and Power Automate; assist with SharePoint customisation
• Integrations & Development – Support ERP, POS, e-commerce, ACS Payment Services, APIs and SQL queries
• Project & Implementation Support – Assist with system rollouts, testing, training and change management
• Career Development – Progress towards senior responsibilities in reporting, solution design and enterprise systems integration

 
Support Coverage and Travel Requirements:

• Standby Support: Participation in a scheduled standby roster for evenings and weekends
• Mandatory Saturdays: Two Saturdays per month (08:00–14:00, onsite), scheduled in advance by the Head of IT
• Travel: Required to travel to stores and offices within South Africa and neighbouring countries to support implementations, integrations and training

These requirements form part of the role's standard duties and are not eligible for overtime or additional allowances.
 
Skills and Requirements:

• Degree or diploma in Computer Science, Information Systems or a related field
• Retail industry experience is essential, preferably with exposure to retail systems and business operations
• 0–2 years' experience in IT, development or business systems (internships considered)
• Strong analytical skills with exposure to SQL, Excel and BI tools
• Interest in automation, integrations and enterprise systems
• Familiarity with Microsoft 365, Power Platform or BI tools would be advantageous
• Strong interpersonal and communication skills
• Willingness to travel regularly for store and site projects and support

Package & Remuneration R55 000 CTC