Donor Services Technician (Anderson/Seneca)

24 Days PTO! - Use it, Cash it, Roll it over

Potential Company Bonuses

Tuition Reimbursement 

401k Retirement Plan

Health Insurance (Medical, Vision, and Dental)

Healthcare and Dependent Care FSA

Short and Long-Term Disability

Employee Assistance Program (EAP)

Basic Life Insurance

Position Overview 

The overall objective of a Donor Services Technician is to enhance and maximize the donor experience. As the first impression of the organization, the Donor Services Technician must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection. A Donor Services Technician registers, performs donor history, and completes donor physical assessment from allogeneic donors and if applicable, autologous, directed, and therapeutic donors in accordance to departmental SOPs and regulatory standards. This role must have excellent customer service skills and a presentable appearance. A Donor Services Technician must be able to work varied hours including working some weekends. While not desirable and is avoided when possible, this role must be able to adapt to a work schedule that may change with less than 24 hours’ notice. This position supports donor centers and mobile operations. 

Essential Functions      

Greeting Donors and Guests:

Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience

Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act

Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience

Donor Eligibility:

Assesses donor eligibility by performing computer verification

Screens prospective donors through medical history, mini physical, and testing results

Provides educational material

Donor Collection:

Performs the donor health history and physical assessment according to current standard operating procedures

Selects proper material for blood collection

Escorts donor through next phase of collection and ensures proper handoff to collections team member

Maintaining Store Front Impression:

Maintains facility appearance (organization and cleanliness of store front donor areas) by assuring that all store front l areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)

Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances

Liaising with Donors and Guests:

Communicates the TBC vision of donor experience to patrons

Capable of conveying the organizational values

Capable of conveying the operational mission

Engages donors in conversation and makes them feel important

Stays “close to the customer" and maintains effective communication with him/her at all times through active engagement in the donation process and interpretation of the pulse of the current operational situation or circumstance

Reports to management all observations that may tarnish a donor’s experience. Immediately contacts management if the donor appears disgruntled or unsatisfied

Extends appreciation and gratitude to donors

Completes TBC Donation Experience Training

Operational Responsibilities:

Maintains effective working relationships with collection staff and management to assure that the donor flow is expedited and efficient

Provides professional, courteous, and prompt service

Performs reception and telephone duties as assigned

Performs donor collection support tasks (as indicated by appropriate training and release-to-task)

Stocks donor screening room

Miscellaneous:

Participates in TBC sponsored blood drives and other special events

Other duties as assigned or required

Minimum Qualifications

High School Diploma or GED

Customer service experience preferred

Valid Driver’s License with no major infractions and dependable transportation

Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers

Ability to work with all levels and in a diverse work environment

Ability to establish and maintain effective working relationships with staff, management, and peers

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Lifting and/or pulling/pushing up to 50 pounds

Sitting, standing, or walking for an extended period 

Bending and twisting