Product Support Specialist

Customer-focused Product Support Specialist with strong troubleshooting and communication skills, experienced in assisting customers, resolving product-related issues, and ensuring high levels of client satisfaction.

Educational Qualification

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field.
• Customer service or technical support certifications preferred.
• Experience with CRM and ticketing systems is an advantage.

Experience

• Minimum 1-3 years of experience in customer support or product support.
• Experience handling customer queries through chat, email, or phone.
• Familiarity with support ticketing systems and CRM platforms.

Key Responsibilities

• Respond to customer inquiries through email, chat, and support systems.
• Troubleshoot technical and product-related issues.
• Provide guidance on product usage and features.
• Escalate complex technical issues to relevant teams.
• Maintain accurate support documentation and reports.
• Ensure timely issue resolution and customer satisfaction.
• Assist in creating user guides and knowledge base articles.

Required Skills

• Customer Service
• Technical Troubleshooting
• Communication Skills
• Problem Solving
• CRM Management
• Time Management
• Team Collaboration
• Product Knowledge

Tools & Platforms

• Zendesk
• Freshdesk
• Jira
• Slack
• Trello
• CRM Software

Salary:

• Negotiable